Product Specialist

DKSH; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading medical sales company in Malaysia seeks a candidate to manage the medical channel, supporting the Sales Manager. Responsibilities include tracking sales performance, calling on customers, and conducting product demonstrations. The ideal candidate should have a degree in a Science or Medical-related field, strong communication skills, and willingness to travel. The role emphasizes both independence and teamwork in achieving sales targets. Candidates with at least one year of similar experience are preferred.

Qualifications

• Minimum one year experience in a similar role.
• Understanding of regulatory requirements for products.
• Willingness to travel and cover multiple areas.

Responsibilities

• Provide input to medical sales plans and implement action plans.
• Track and review daily sales activities and progress.
• Call/visit customers to solicit orders and opportunities.
• Conduct product demonstrations emphasizing benefits.
• Prepare quotations and follow company policies.
• Report on competitors' activities.
• Maintain customer data in CRM databases.

Skills

Strong communication and negotiation skills

Basic knowledge of industry and market

Proficiencies in office productivity tools

Good command of English

Education

Degree or professional qualification in a Science- or Medical-related discipline

Tools

Excel

Word

PowerPoint

Job description

Overview

The incumbent works closely with the Sales Manager in managing the Medical channel. Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

Responsibilities

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Qualifications

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken.

Experience

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.