Product Delivery Manager

AXA Group Operations; Puchong; On-site; MYR 80,000 - 100,000; Full time

Job summary

A prominent insurance company in Malaysia is seeking a candidate to manage the relationship between several subsidiaries and the Workplace Global Products team. Responsibilities include ensuring successful product delivery, contributing to roadmap builds, and preparing governance committee meetings. Ideal candidates should have at least 3 years of experience in IT operations or IT consulting focusing on workplace infrastructure solutions, excellent communication skills, and the ability to work under pressure.

Qualifications

• Minimum 3 years experience in IT operations or IT consulting focusing on Workplace.
• Ability to work on multiple tasks with limited supervision.
• Excellent verbal and written communication skills in English.

Responsibilities

• Ensure success of entities regarding Program/Product delivery.
• Contribute to roadmap build in collaboration with product lines.
• Prepare and steer steering committees with entities.

Skills

Workplace infrastructure solutions

ITIL knowledge

Inter-personal skills

Project management

Job description

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About the job

Job purpose

As member of the One Workplace team, and in the context of the accountability of Product model in the frame of Product delivery, you manage the relationship between several AXA subsidiaries (entities) across Asia and the Workplace Global Products team, in close collaboration with all relevant team across AXA GO. You supervise product delivery, project execution, track dependencies and manage priority conflicts regarding product deliveries between entities. You also maintain a dashboard to visualize the delivery status of all entity-demands for the Workplace product-family.

Main missions

Your responsibilities include:

(a) Ensure success of your pool of entities regarding Program/Product delivery

In collaboration with each product line and entities’ project manager

• Enforce Workplace deployment method and contribute to its continuous improvement.
• Support both product and entity into achieving in time, in quality and in budget the migration projects, provide accurate risk and issues view to the whole organization.

(b) Actively contribute to roadmap build

In collaboration with each product line and the local IT market

• Engage with CIO/CTO and workplace teams in the entities to agree entity onboarding and roadmaps for deployments.

(c) Prepare and steer steering committees with each of the entities

In collaboration with each product line and the local IT market

• Ensure the operational governance is in place and run smoothly.
• Set-up and run required monthly governance to open dialog between the entity and the global workplace organization to define priorities and manage issues in a partnership spirit.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

• Experience with workplace infrastructure solutions
• Able to work on multiple simultaneous tasks with limited supervision
• Manage and prioritize tasks and time efficiently. Be able to work under pressure and meet deadlines.
• Knowledge of ITIL discipline
• Senior project management with minimum 3 years in IT operations or IT consulting focusing on Workplace

Soft skills / transversal skills

• Excellent inter-personal skills and team-player
• Results-oriented and self-motivated
• Rigorous and organized
• Ability to engage with and manage senior stakeholders across an international footprint
• Ability to interact with technical experts and with process owners
• Excellent verbal and written communication skills in English