Product and Design Director

ZALORA Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur seeks a Senior Product and Design Leader to drive strategy, manage teams, and collaborate across functions. Ideal candidates should have a strong background in product management and design, comfortable with data-driven decision-making, and the ability to influence stakeholders. This role offers an environment supportive of career growth, flexibility, and wellness initiatives.

Benefits

Career growth aligned to personal and professional needs

Flexible lifestyle

Mental and physical wellbeing support

Qualifications

• Independent experience in product and design, ideally in eCommerce or high-growth tech.
• Strong track record of shipping consumer-facing products.
• Experience mentoring and scaling cross-functional teams.

Responsibilities

• Own and drive product and design strategy.
• Lead and scale product managers and designers.
• Work with CTO and engineering leads for delivery.

Skills

Product management

Design leadership

Stakeholder management

UX research

Data-driven decision making

Education

Bachelor’s degree in Design, HCI, Computer Science, Business or related field

Tools

Product management software

Analytics tools

Job description

Responsibilities:

• Strategy&Vision: Own and drive the product and design strategy, budget, and capacity plans for your domains, aligning roadmap to ZALORA’s business priorities and technology strategy; position Design as a strategic force across ZALORA (product vision, roadmaps, design system).
• TeamLeadership: Lead, hire, coach and scale product managers, product designers, UX researchers and design ops; create clear career ladders, competency frameworks and high performing rituals.
• Inter-functionalCollaboration: Work with Engineering leads to create and deliver OKRs/roadmap; proactively manage risk, dependencies, and escalation to protect delivery.
• Cross-functionalDelivery: Partner closely with CTO, Engineering, Commercial, Data and Operations to deliver end-to-end product outcomes—from discovery and prototyping to launch, iteration and measurement.
• DesignExcellence: Own design quality and UX standards (design reviews, research, accessibility, usability metrics) and evolve the company design system and design ops.
• Customer&DataDriven: Ensure user-centred discovery, qualitative research and data-driven prioritisation inform roadmaps; set KPIs and OKRs for product/UX impact.
• OperatingModel: Define and mature product processes (discovery, PRDs, experiment frameworks, handoffs, analytics), governance and interfaces to engineering and commercial stakeholders.
• StakeholderInfluence: Evangelise product and design thinking across executive stakeholders; represent Product & Design in leadership forums and governance bodies (budgeting, approvals).
• People&Culture: Build a strong culture (knowledge sharing, reviews, onboarding) and foster values of ownership, one-team collaboration and measurable impact.

Whatsuccesslookslike(first6–12months)

• Organization: Clear structure and hiring plan for Product & Design; updated role ladders and competency matrix implemented.
• Strategy&Roadmap: Aligned 12–18 month product & design roadmap with CTO and business leaders; measurable OKRs defined.
• DesignSystem: Design system maturity and adoption increased across squads (fewer UI inconsistencies, faster delivery).
• Delivery&Impact: Delivery cadence stabilised, time‑to‑market reduced, and at least one high‑impact product/UX initiative shipped with measurable lift (conversion, retention or NPS).
• Cross-functional ways of working: Embedded discovery and experiment culture; product–engineering SLAs and handoffs improved.

Required Experience& Skills

• Bachelor’s degree in Design, HCI, Computer Science, Business or related field; advanced degree is a plus.
• Independent experience of product and design, ideally in eCommerce, marketplace or high‑growth consumer tech.
• Strong track record of shipping consumer‑facing products and leading design organisations and hands‑on experience in product discovery, UX research, design systems, and analytics‑driven product management.
• Comfortable working deeply with engineering and CTO; able to make trade‑offs, understand technical constraints and influence platform strategy.
• Proven experience growing, mentoring and scaling cross‑functional teams (PMs, UX, researchers, design ops).
• Experience setting and driving KPIs/OKRs, running experiments/A‑B tests and using analytics to prioritise.
• Exceptional stakeholder management; able to present to senior leadership, influence cross‑functional priorities and drive change.
• Experience or strong understanding of Southeast Asian markets and consumer behaviours is a plus.

Nice-to-have

• Experience running or scaling a design system and design ops functions.
• Previous experience reporting into a CTO or leading product teams with in technology organisations.
• Familiarity with mobile‑first consumer experiences, personalization, and post‑purchase flows.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team‑fueled culture
• Career growth aligned to your professional and personal needs and goals

Want to stay ahead with our developments? Follow us at our LinkedIn page and know more about us from our career website.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large‑scale e‑commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.