PROCESS ANALYST

Bateriku; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in Shah Alam, Malaysia seeks an individual proficient in mapping and improving business processes across operations, HR, finance, and IT. The role involves developing SOPs, ensuring compliance with ISO standards, and assisting in audits. Candidates should demonstrate strong collaboration skills with departmental stakeholders and support process automation initiatives. This position offers a dynamic environment and the opportunity to enhance service quality through effective process management.

Responsibilities

• Assist in mapping, analyzing and improving business processes.
• Support the development and maintenance of existing documentation.
• Participate in process validation sessions with stakeholders.
• Ensure process documentation complies with internal standards.
• Maintain process libraries and ensure document readiness.
• Support compliance checks and assist with audits on processes.
• Prepare reports on process performance and corrective actions.
• Identify opportunities for efficiency and service quality improvements.

Job description

Responsibilities

• Assist in mapping, analyzing and improving existing business processes across all functions (Operations, HR, Finance, IT, etc).
• Support the development and maintenance of Standard Operating Procedures (SOPs), Work Instructions (WIs) and related documentation.
• Participate in process walkthroughs, workshops and validation sessions with stakeholders.
• Ensure process documentation complies with internal standards (ISO 9001, ISO/IEC 27000-1).
• Maintain process libraries and ensure all documents are version-controlled and audit-ready.
• Governance & Compliance.
• Support compliance checks and internal audits on process adherence.
• Assist in preparing reports on process performance, non-conformities and corrective actions.
• Track process gaps and follow up on improvement action items with process owners.
• Ensure that all documented processes meet corporate governance and quality standards.
• Identify opportunities to optimize efficiency, reduce redundancy and improve service quality.
• Support initiatives for process automation or digitalization using BPM or ticketing tools (such as OS Ticket, GLPI).
• Assist in implementing Key Process Indicators (KPIs) and dashboards for monitoring performance.
• Stakeholder Collaboration.
• Work closely with departmental Process Owners and Subject Matter Experts (SMEs) to ensure process accuracy and relevance.
• Assist in preparing process-related presentations, reports and training materials.
• Coordinate with HR, IT, Quality and Operations teams for cross-functional process initiatives.