Privilege Banking Hub Manager

Alliance Bank; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a talented Sales Manager to oversee a team responsible for driving sales performance and service delivery. This role involves training and coaching staff, ensuring compliance with regulations, and improving processes to enhance sales effectiveness. Ideal candidates should possess a background in sales management, strong leadership skills, and the ability to foster a productive and engaging work environment. This position is crucial for achieving business objectives and enhancing customer experiences.

Qualifications

• Proven experience in managing sales teams and achieving business objectives.
• Strong understanding of customer service and client management.
• Ability to develop training programs and coach staff.

Responsibilities

• Provide direction and guidance to the team on sales-related matters.
• Lead and manage the daily sales performance and team productivity.
• Ensure compliance with regulatory requirements and Group standards.
• Identify and implement improvements in sales processes.

Skills

Sales Management

Coaching

Recruitment

Customer Relationship Management

Education

Bachelor's Degree in Business or related field

Job description

4d ago , from Alliance Bank Malaysia Berhad

• Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters.
• Driving consistent high RM sales performance and SRM service delivery in timely / accurate manner for any escalations needed, if applicable.
• Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM / SRMon obtaining comprehensive product updates that is exclusive to our affluent customers
• Supporting sales approvals & escalation of complaints/issues.
• People & Productivity Management
• To lead, plan and manage the team’s sales / service in achieving business objectives in accordance to management directives while aiming for optimal efficiency.
• Responsible to oversee the overall daily management of PB Hub towards maintaining and improving staff engagement and productivity.
• Provide regular coaching and follow up to uplift performance in sales
• To guide / supervise the team in aiming to achieve given targets, addressing sales and service gaps and up-skilling the team through essential training programs.
• Recruiting the right staff for RM and SRM role while ensuring adequate staff capacity to meet business headcount requirement.
• Working closely with Regional Head / Cluster Sales Head to maintain an environment which promote success, teamwork and professional growth.
• Conducting meetings / briefings to cascade information on Bank’s procedural changes for sales matters on a timely basis.
• To ensure that all staff have the correct aptitude and attitude in wanting to provide the best level of sales / services to PB customers that exceed the customers’ expectations.
• Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening.
• Expand new customer base & New Investment Account through promoting and encouraging referrals from existing PB customers or through personalized service recovery efforts.
• Maintain good relationship with branches’ network of SME and Alliance@Work
• Governance & Control
• Responsible in managing and ensure that audit findings for sales lapses / gaps are fixed with no repetitive findings.
• Ensure all sales activities are compliance with Group’s standards and regulatory requirements which includes but not limited to AMLA, KYC, Credit Risk Management, and Financial Act.
• Identify areas of improvement, sales process gaps and provide recommendation / solution for improvement to Regional Head / Cluster Sales Head.