Principal Sales Specialist & Physio & Rehab

IDS Medical Systems (idsMED); Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading medical systems provider is seeking a candidate to manage customer relationships and achieve sales targets. This role involves developing new accounts, ensuring customer satisfaction, and engaging with team members. The ideal applicant should possess a Degree in Biomedical and have at least 5 years of experience in the Healthcare Industry. Knowledge of Rehabilitation Specialties is a plus. Candidates should be ready for flexible work hours including weekends for trade shows.

Qualifications

• Minimum of 5 years of working experience in the Healthcare Industry.
• Exposure to Rehab Specialty is an added advantage.

Responsibilities

• Build and manage relationships with customers to achieve sales targets.
• Ensure positive customer experience and satisfaction.
• Develop new account relationships.
• Identify opportunities and prepare quotations.
• Provide timely support and manage customer data.

Skills

Customer relationship management

Sales skills

Communication skills

Problem-solving

Education

Diploma/Degree in Biomedical or equivalents

Job description

Job Description

• Responsible for building and managing the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the company and meeting / exceeding sales target.
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Actively developing new account relationships in the Zone / Area to enhance customer penetration.
• Proactively identify opportunities/new sales lead, understand customer requirements, prepare quotation, follow up and monitor closely to win deals.
• Apply SPARKS methodology meticulously and timely input and update status of all leads in SPARKS app.
• Provide timely support to ensure high level of customer satisfaction.
• Provide customer’s credit and payment data to manage purchase orders.
• Act as primary contact to address customer, product and customer quality concerns, which directly impact customer satisfaction, sales and market share retention.
• Work closely with team manager to organize product demo and facilitate customer training.
• Prepare regular reports, call plans, customer visit schedule as required by team Manager.
• Occasional weekend and evening trade show and/or meeting participation are a must.
• Submit any required administrative paperwork in a timely manner.
• Proactively learning features of new products and understand new service offering developed by the Company.
• Partner with dealers and region team to drive best practice behaviors related to Field capability.
• Engage dealer principal, management and all levels of the business team to maximize service growth, profitability and absorption through training and promoting best practices.
• Gain dealer alignment on targeted reinvestment into facilities, assets and personnel.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Qualifications

• Candidates must possess at least a Diploma/Degree in Biomedical or equivalents.
• At least 5 years working experience in Healthcare Industry.
• Exposure to Rehab Specialty is an added advantage.