Primary Banker 1, Puchong Branch

HSBC; Puchong; On-site; MYR 30,000 - 42,000; Full time

Job summary

A leading financial institution in Puchong is seeking a Primary Banker 1 to deliver exceptional customer experiences. The ideal candidate will help identify and fulfill customer needs while promoting digital banking solutions. Candidates are expected to have a minimum of SPM qualification with at least one year of experience in retail or banking. Strong communication skills in English and Bahasa Malaysia are essential, and proficiency in Mandarin or Cantonese is a plus. Join us to grow in a diverse and inclusive environment.

Benefits

Continuous professional development

Flexible working opportunities

Qualifications

• Minimum SPM qualification with 5 credits.
• Experience in retail, banking or financial industry preferred.
• Fluent in spoken English and Bahasa Malaysia.

Responsibilities

• Act as a Branch Ambassador and fulfill customer needs.
• Promote digital channels to customers.
• Generate revenue growth by meeting customer needs.

Skills

Customer handling

Problem solving

Fluent in spoken English

Fluent in Bahasa Malaysia

Knowledge of Mandarin / Cantonese

Digital tools proficiency

Education

Minimum SPM qualification with 5 credits

Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Within IWPB, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our IWPB team in the role of Primary Banker 1, working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities

1. Act as a Branch Ambassador to deliver exceptional customer experience through identifying and fulfilling customer needs at first point of contact
2. Promote digital channel and Life Sign Technology to New to Bank (NTB) or Existing to Bank (ETB) customers
3. Generate revenue growth by meeting customer needs for cards, personal loan, balance build and other retail products
4. Drive referrals for both Advance and Premier customer segments
5. Utilise customer base to look for opportunities and drive sales
6. Update customer’s information accurately in the Bank’s system
7. Ensure Compliance, Audit, SOX and other regulatory requirements are met

Qualifications

• Minimum SPM qualification with 5 credits
• Candidate with at least one (1) year working experience in retail, banking or financial industry would be preferred
• Fluent in spoken English and Bahasa Malaysia; Mandarin / Cantonese is an added advantage;
• Strong customer handling and problem solving skills
• Ability to navigate and use tablet and other digital tools
• Fresh graduates are encouraged to apply

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad