Preschool operations consultant

Eduwis; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

An educational management company is seeking a candidate to act as a liaison between headquarters and franchisee centres. The role involves providing professional advice to centre principals, conducting regular quality assurance visits, and organising operational training sessions. The ideal candidate will have strong communication skills and experience in operations management. This position is essential for maintaining brand standards and fostering strong relationships with franchisees.

Qualifications

• Strong communication skills to effectively liaise with stakeholders.
• Experience in operations management or quality assurance.
• Ability to conduct training sessions and support franchisee development.

Responsibilities

• Act as the primary liaison between Headquarters and franchisee centres.
• Conduct regular centre visits to ensure adherence to standards.
• Organise and conduct operational trainings for franchisees.

Job description

Act as the primary liaison between Headquarters and franchisee centres.

Provide professional advice to centre principals on daily operations, staffing, enrolment, and performance improvement.

Support centres in resolving operational issues and challenges.

Quality Assurance

Conduct regular centre visits to ensure adherence to brand standards, policies, and quality benchmarks.

Prepare visit reports and follow up on improvement plans with centres.

Communication & Coordination

Communicate centre needs and requests to relevant HQ departments clearly and effectively.

Foster strong relationships with franchisees to maintain alignment and trust.

Training & Development

Organise and conduct operational trainings, briefings, and meetings with franchisees and centre teams.

Ensure franchisees are well-informed of updated policies, procedures, and initiatives.

Data Management & Reporting

Collect and analyse operational data from centres to monitor performance trends.

Prepare and present reports on centre performance, visit outcomes, and follow-up actions.

Project & Event Coordination

Assist in planning and executing company-led events such as exhibitions, concerts, graduations, and training sessions.

Collaborate with internal teams to ensure successful implementation of projects assigned by the Head of Department.