Presales/ Technical Sales Architect

MBR Partners; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur seeks a Technical Sales Support Specialist to join their team. The ideal candidate will possess in-depth knowledge of telecommunications network equipment and cloud computing technologies. Responsibilities include supporting technical sales efforts, acting as the liaison between customers and the company, and providing valuable input to product management. Candidates should have excellent writing skills and be fluent in English. A four-year engineering degree is preferred along with relevant experience.

Qualifications

• 4+ years of experience in relevant technology.
• Experience in carrier core network or with telecom network equipment vendors.
• Certificates in Linux, Virtualization, or Kubernetes are a plus.

Responsibilities

• Support the technical sale of products and services.
• Act as the primary technical liaison between customer and company.
• Provide technical sales support during the sales process.
• Participate in feedback to Product Management and Engineering.

Skills

Telecommunications Network Equipment knowledge

Ability to draw call flows and sequence diagrams

Understanding of telephony concepts

Knowledge of signalling protocols (HTTP2, ENUM, SIP, Diameter, SS7)

Understanding of Cloud Computing and Virtualization

Understanding of software packaging and OS operations

Knowledge on OA&M concepts and operations

Excellent writing skills

Fluent in English

Team player

Independent and self-driven

Education

Four-year Engineering degree in Telecommunications, Computer Science, or Information Technology

Tools

Linux

Kubernetes

Virtualization

Job description

Responsibilities

• Support the technical sale of our client's product and services at selected named accounts or projects, alongside the sales manager.
• Act as the primary technical liaison between the customer and the company ensuring timely, high-quality responses to technical and business-related needs and concerns.
• Play an active role in the sales team throughout the sales process and the ongoing customer relationship by offering technical sales support in a variety of complex or comprehensive activities.
• Work alongside the team to provide the technical statement of compliance responses for RFP and RFIs together with the Central Bid Desk.
• Generate customer solution overview documents to be included in the offers.
• Manage the Proof of Concepts and workshops with customers.
• Participate in providing feedback to Product Management and Engineering regarding customer functional requirements.

Skills Requirements

Telecommunications

• Knowledge of Telecommunications Network Equipment operations.
• Ability to draw out call flows and sequence diagrams and knowledge of the protocol specifications.
• Understanding of telephony concepts from the Core, the Edge and the Provisioning side of the carrier's architecture, including 5G and legacy 2G/3G/4G networks.
• Knowledge of at least two of the following signalling protocols: HTTP2, ENUM, SIP, Diameter, SS7.

Infrastructure and Operations

• Understanding of the technical requirements tied to Cloud Computing and Virtualization: Kubernetes, Helm, CNF, NFV, OpenStack, KVM, VMware, etc.
• Understanding software packaging, the OS operations and upgrades, and Linux Operating System.
• Knowledge on OA&M concepts and operations like backup/restore, KPIs, monitoring, alarms, etc.
• Knowledge on Security or Analytics is a plus.

Soft Skills

• Excellent writing skills. Ability to describe technical concepts or product architecture in formal documents.
• Languages: Fluent in English.
• Capable of operating in a multi-country and multi-cultural environment.
• Team player.
• Independent and self-driven.

Qualifications and Experience

• Four-year Engineering degree in a related technical field preferred, ideally Telecommunications, Computer Science, Information Technology. (if no degree then based on experience)
• Ideal 3-5 years of proven experience with the technology.
• Ideal experience coming from working at carrier core network group or telecom network equipment vendors that sell into the carrier core network team.
• Certificates on Linux, Virtualization, Kubernetes or Security would be a plus.