PRADA Store Manager, KLCC

BoF Careers; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A renowned luxury brand in Kuala Lumpur is seeking a Store Manager to lead the store's performance and enhance client experience. The ideal candidate will drive sales, develop business plans, and uphold customer service excellence. Responsibilities include managing a motivated team, fostering client relationships, and implementing store strategies in line with company guidelines. A degree in Retail Management is preferred, with fluency in local and English languages. This role promotes inclusivity and diversity in the workplace.

Qualifications

• Ability to motivate and manage a team effectively.
• Strong understanding of customer service principles.
• Passion for luxury, fashion, art, and design.

Responsibilities

• Drive and maximise sales performances.
• Foster a Client centric mindset.
• Promote team growth and effective communication.
• Develop sales strategies with merchandising teams.

Skills

Business driven

Leadership and team management

Strong customer service mindset

Market and product knowledge

Ability to motivate and persuade people

Local and English languages

Education

Business / Retail Management degree or equivalent

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Job Purpose

To be the owner of the business, a Company Brand Ambassador and a business leader accountable for overall store performance. To guarantee an extraordinary Client experience, being present on the sales floor, leading and supporting all activities to achieve store targets. To manage and coach the store team and to ensure succession plans and internal growth.

Responsibilities

BUSINESS

• Drive and maximise sales performances
• Propose and develop business plans
• Drive the store team to exceed their KPIs
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand
• Be present on the sales floor, ensuring a proper approach and service to the Clients.
• Foster the Omni Channel development through the team
• Meet the store operating budget, controlling store expenses

CUSTOMER

• Foster a Client centric mindset by developing and maintaining solid Client relationships
• Guarantee an excellent Client satisfaction and the highest level of Client service
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending
• Foster a strong private appointment culture

TEAM

• Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organisation and professional growth
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures
• The ideal Store Manager is able to attract and recruit the best talent available on the market through networking and scouting

RETAIL

• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams
• Ensures that the display attracts Clients and maximises sales in accordance with Company guidelines
• Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs
• Ensure synergy and cooperation between front and back of house
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office

EVENTS

• Cooperate with the Retail Events Office for the organisation of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers

Knowledge And Skills

• Business driven
• Leadership and team management
• Ability to motivate and persuade people
• Strong customer service mindset
• Natural ability to welcome our client
• Confident, enthusiastic and positive
• Mature and assertive
• Organised and detail oriented
• Local and English languages are a must
• Market and product knowledge / passion
• Business / Retail Management degree or equivalent is a plus
• Interest in luxury / fashion, art and design

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to builder a fair and respectful workplace for all.