Policy Servicing Analyst (12 months contract)

Zurich; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Zurich is seeking a dedicated individual for operational support in the Life & Family sector. This role involves processing service requests, assisting in system improvements, and delivering quality operational reports. Candidates should possess a degree or diploma and at least one year of experience in the insurance industry.

Qualifications

• Minimum 1 year working experience in the Insurance Industry.
• Education: Degree or Diploma with relevant experience.

Responsibilities

• Support Life and Family servicing requests processing.
• Assist superiors in project meetings and system requirements.
• Provide operational support including reporting and data analysis.

Skills

Communication skills

Data analysis

PC literacy

Education

Degree or Diploma in relevant field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Summary

Responsible for Life & Family operational support, business process analysis, processing of service requests as authorized, and other responsibilities/duties periodically assigned by the supervisor to meet operational and/or other requirements.

Key Responsibilities

1. Support Life and Family Servicing requests processing and approve up to authority limit assigned.
2. Participate in system enhancement, process improvement, and digital projects. Role and Responsibilities include:
3. Liaise and coordinate with superiors and IT or system support.
4. Assist superiors in participating in project meetings.
5. Assist superiors in preparing system/business requirements and reviewing business processes.
6. Prepare test scripts and perform User Acceptance Testing.
7. Prepare sign-off documents from stakeholders.
8. Prepare implementation sign-off documents.
9. Assist superiors in monitoring results.
10. Provide operational support including reporting, data analysis, and updating working instructions / Standard Operating Procedures.
11. Perform all activities with reasonable quality, performance, and within the agreed timeline.
12. Review and recommend measures to improve existing processes and systems.

Job Requirements

Qualifications/Experience

• Education: Degree or Diploma with relevant experience.
• Experience: Minimum 1 year working experience in the Insurance Industry.

Technical Skills

• Essential: PC literate and excellent communication skills.
• Desirable: Knowledge in Life Insurance/Takaful, good communication/interpersonal skills, computer literacy with knowledge in Microsoft Word, Excel, and PowerPoint.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking "What can go right?"

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur
• Schedule: Full Time
• Recruiter name: Kamilia Kamil