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Policy Servicing Analyst

Zurich 56 Company Ltd

Kuala Lumpur

On-site

MYR 150,000 - 200,000

Full time

16 days ago

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Job summary

A leading company in insurance is seeking an operational support specialist responsible for process analysis, user acceptance testing, and managing benefits requests. The ideal candidate will possess a Bachelor's degree, relevant experience in the insurance sector, and strong analytical skills. This role offers an opportunity to contribute to system improvements and ensure operational efficiency.

Qualifications

  • 3 – 5 years’ experience in the insurance industry.
  • Good command in English and Bahasa Malaysia.
  • Ability to work independently.

Responsibilities

  • Responsible for operational support and process improvement.
  • Perform data analysis and prepare test scripts.
  • Coordinate with IT for system enhancements.

Skills

Data Analysis
Communication
Business Process Improvement
IT Literacy

Education

Bachelor Degree in Business Administration

Tools

MS Office

Job description

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106193

Summary

Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Task & Accountabilities

  • Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
  • Liaise and coordinate with superior and IT or system support.
  • Assist superior in participating project meeting.
  • Assist superior in prepare system/business requirement and business process review.
  • Prepare test script and Perform User Acceptance Testing,
  • Prepare sign off document from stakeholder.
  • Prepare implementation sign off document.
  • Assist superior to monitor the result.
  • Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
  • Review and recommend measure to improve the existing process and system.
  • Perform data analysis and presentation to support business decision.
  • Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
  • Establish and update guidelines, working instructions and standard operating procedures.
  • Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
  • Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Qualifications/ Experience

  • Bachelor Degree in Business Administration or equivalent
  • At least 3 – 5 years’ experience in Insurance Industry
  • Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.
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