Planning Team Leader

Celestica; Kampung Baru Tanah Hitam Chemor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global electronics manufacturing services provider seeks a skilled individual to manage production scheduling and customer handling in Kampung Baru Tanah Hitam Chemor, Malaysia. The candidate must have at least 5 to 8 years of relevant experience, particularly in an EMS environment, along with strong communication and planning skills. Proficiency in order management is a must, with knowledge of SAP preferred. This role emphasizes independent work in a dynamic and fast-paced environment.

Qualifications

• Minimum 5 to 8 years of experience in a related field, preferably within an EMS environment.
• Knowledge of and experience with SAP or MRP systems is preferred.
• Must be able to work independently in a fast-paced, dynamic environment.

Responsibilities

• Develop and manage detailed production schedules based on customer demand.
• Analyze capacity, cycle times, and material availability to inform scheduling.
• Coordinate shop order releases and expedite materials to maintain schedules.
• Drive production processes to meet quality, output, and efficiency targets.

Skills

Order Management

Customer Handling

Planning

Communication

Microsoft Excel

Microsoft Word

Education

Bachelor's degree in a related field

Tools

SAP

MRP systems

Job description

Job Responsibilities

• Production Scheduling & Planning: Develop and manage detailed production schedules based on actual and forecasted customer demand, product demand profiles, and expert knowledge of customer needs.
• Data Analysis: Analyze key inputs (e.g., capacity, cycle times, request urgency, material availability) to inform and determine the most effective schedule.
• Impact Assessment & Shipment: Analyze the internal impact (including line scheduling, procurement, logistics, and shipping) of customer scheduling requests and provide the resulting shipment plan to the customer.
• Schedule Maintenance: Proactively revise plans based on the analysis of actual performance versus targets, fluctuations in customer demand, priority changes, or unexpected material situations.
• Coordination & Expediting: Coordinate shop order releases and material kitting requirements. Identify any parts shortages and work with relevant teams to expedite materials and kitting to maintain the schedule.
• Performance Tracking: Maintain oversight of production output, packing schedules, and revenue commitment plans.
• Logistics & Commitments: Arrange and track shipments according to the commit date provided to the customer. Identify potential logistical issues and proactively develop and implement solutions.
• Cross-Functional Collaboration: Coordinate and follow up with various departments (Production, Supply Chain Management, Engineering, Quality, Shipping, etc.) to resolve operational issues and ensure both the production schedule and shipment commitments are met.
• Process Improvement: Drive production processes to meet key targets for quality, output, and efficiency.
• Customer Communication: Serve as the primary communication window for the customer on all related issues, from material readiness and production planning to shipment commitments.
• Customer Handling & Escalation: Act as the first point of contact for customer interactions and effectively manage customer handling, including addressing and resolving escalation matters.

Must-Have Experience

• Order Management is a MUST: Proven experience in managing and overseeing the entire lifecycle of customer orders.
• Customer Handling is a MUST: Demonstrated ability to manage communication, resolve issues, and handle escalations directly with customers.

Job Requirements

• Education: Minimum Degree in any related field.
• Experience: At least 5 to 8 years of experience in a related field, preferably within an EMS (Electronic Manufacturing Services) environment.
• Systems: Knowledge of and experience with SAP or MRP systems is preferred.
• Skills: Strong planning and communication skills. Proficient in Microsoft Excel and Word.
• Work Environment: Must be able to work independently in a fast-paced, dynamic, and high-mix, low-volume production environment.
• Language: Required proficiency in Bahasa Malaysia and English.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).