Personal Financing Support Specialist

AmBank Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is searching for a Sales Support Specialist. This role involves assisting the Unit Head, monitoring sales performance, engaging sales channels, and providing product training. Candidates should possess a Bachelor's degree in a relevant field and at least one year of experience in consumer credit. Proficiency in English and Bahasa Melayu is required, making this an excellent opportunity for professionals in the financial services sector.

Qualifications

• Minimum 1 year’s experience related to consumer credit and other financial services from financial institutions.
• Professional language skills in English and Bahasa Melayu.

Responsibilities

• Assist the Unit Head of Business Channel Support.
• Track and monitor sales performance.
• Handle day-to-day sales operations requests.
• Engage with sales channels on marketing activities.

Skills

Sales support

Problem-solving

Communication

Training delivery

Engagement in marketing

Education

Bachelor’s Degree in Banking/Finance/Business Admin or related qualification

Diploma in Banking/Finance/Business Administration

Job description

Job Descriptions

Assist Unit Head of Business Channel Support.

Provide sales support for all sales channel ASNB BRANCH OPERATION NAVIGATION.

Track and monitor sales performance.

Engage with sales channels on local/event marketing activities.

Liaise with lending operation and credit initiation department for credit and operational issues.

Provide product training or briefing as requested by sales channels.

Maintain and work closely with Angkasa-Code Holder [Koperasi] where joint sales efforts identified.

Handle day-to-day sales operations requests from sales channels, lending operations team and Customer Care team.

Ensure responses and problem-solving actions are provided within stipulated TAT.

Send out communication timely regarding sales operations requirement, process updates and campaigns.

Conduct product training and operations updates to sales channels.

Work closely with Koperasi/Strategic Partnerships with regards to operational matters, updates and campaign.

Liaise with Retail Credit Team and Lending Ops Team on credit and operational issues.

Engage sales channels on branch visits and local area marketing events.

Participate in UAT for system enhancement projects.

Ensure compliance with regulatory requirements and internal policies and procedures.

Conduct business and day-to-day activities according to Group’s Compliance policies and procedures.

Job Requirements

Bachelor’s Degree in Banking/Finance/Business Admin / Any related professional qualification.

Diploma in Banking/Finance/Business Administration.

Minimum 1 year’s experience related to consumer credit and other financial services from Financial Institution.

Professional language skills in English and Bahasa Melayu.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Support Specialist?