Performance Coach — Quality & Coaching Lead (Hybrid)

Teleperformance; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading performance management firm is seeking a Quality Analyst in Kuala Lumpur. This role involves coaching within the Banking and Insurance Sector, focusing on performance improvement and quality metrics. The candidate should possess strong communication skills, be adaptable in coaching styles, and have a proven track record of excellence in performance. This position offers a hybrid work model, with responsibilities including one-on-one coaching, group training, and providing constructive feedback.

Qualifications

• Must have a positive attendance track record within the last 12 months.
• Existing quality results must be exemplary.

Responsibilities

• Conduct one-on-one coaching sessions to improve performance.
• Lead group sessions, delivering bite size learning.
• Assess current performance and identify areas for development.
• Provide constructive feedback and guidance.
• Track progress and adjust coaching plans.

Skills

Coaching

Communication

Problem-solving

Motivation

Attention to detail

Job description

A leading performance management firm is seeking a Quality Analyst in Kuala Lumpur. This role involves coaching within the Banking and Insurance Sector, focusing on performance improvement and quality metrics. The candidate should possess strong communication skills, be adaptable in coaching styles, and have a proven track record of excellence in performance. This position offers a hybrid work model, with responsibilities including one-on-one coaching, group training, and providing constructive feedback.