People Services Senior Specialist, Talent Acquisition Delivery

Guardian Health & Beauty; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent health and beauty retailer is looking for a People Services Senior Specialist in Talent Acquisition Delivery. In this role, you'll execute recruitment activities, manage job postings, and coordinate interviews while ensuring compliance with internal policies. The ideal candidate will have a Bachelor's degree in HR or Business Administration, 2–4 years of relevant experience, and proficiency in SAP SuccessFactors or Workday. Fluency in both English and Mandarin/Cantonese is essential. This position is based in Kuala Lumpur, Malaysia.

Qualifications

• 2–4 years of experience in recruitment coordination or HR operations required.
• Familiarity with applicant tracking systems is preferred.
• Ability to manage multiple priorities and drive continuous improvement initiatives.

Responsibilities

• Execute transactional and administrative activities for Talent Acquisition.
• Manage job postings and interview scheduling.
• Maintain accurate records of recruitment activities.

Skills

Recruitment coordination

Strong organizational skills

Excellent communication

Stakeholder management

Fluency in English

Fluency in Mandarin/Cantonese

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

SAP SuccessFactors

Workday

Job description

People Services Senior Specialist, Talent Acquisition Delivery

At 30 Jun 2025, the Group and its associates operated over 7,500 outlets and employed over 83,000 people. The Group had total annual revenue in 2024 exceeding US$24.9 billion.

The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, including its associates, operates a portfolio of well‑known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.

The Group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing in the equity shares (transition) category of the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group’s businesses are managed from Hong Kong.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

The People Services Senior Specialist, Talent Acquisition (TA) Delivery, is a key member of the TA delivery team within the People Services Hub in Kuala Lumpur, Malaysia. This role is responsible for executing transactional and administrative activities that support the Talent Acquisition Center of Excellence (COE). The role ensures timely, accurate, and candidate‑friendly service delivery across recruitment processes, while collaborating closely with recruiters, hiring managers, and vendors.

Talent Acquisition Service Delivery

• Manage job posting activities across internal and external platforms, ensuring accuracy and consistency
• Coordinate interview scheduling between candidates, hiring managers, and interview panels
• Support candidate application follow‑up and initial screening activities as required
• Conduct and track pre‑onboarding checks (e.g., background verification, documentation follow‑up)
• Support separation and off‑boarding activities, including coordination of exit interviews and documentation
• Maintain accurate records of recruitment activities in relevant HR systems
• Respond to and handle TA related inquiries which have been escalated by helpdesk team
• Reach out to TA COE, if required, for their expertise to address inquiries promptly and accurately
• Liaise with external recruitment vendors for scheduling, documentation, and candidate updates
• Collaborate with recruiters and hiring managers to ensure smooth execution of recruitment processes
• Escalate issues or delays to the TA & TMOD Delivery Lead as needed

Process Compliance & Improvement

• Ensure all TA processes comply with internal policies and data privacy regulations
• Identify opportunities to improve efficiency and candidate experience in TA delivery
• Support documentation and updates of standard operating procedures (SOPs)

Reporting & Documentation

• Assist in preparing reports and dashboards related to recruitment activity, pipeline status, and service metrics
• Maintain accurate and up‑to‑date documentation of candidate records and process logs

About You

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 2–4 years of experience in recruitment coordination, HR operations, or shared services
• Familiarity with applicant tracking systems (ATS) and HR platforms such as SAP SuccessFactors or Workday
• Strong organizational skills and attention to detail
• Excellent communication and stakeholder management skills
• Fluent in English and Mandarin/Cantonese
• High integrity and confidentiality
• Ability to manage multiple priorities and drive continuous improvement initiatives