Pegawai Kutipan Hutang/Recovery Officer

Falcon Field & Partners Sdn Bhd; Chemor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial services company based in Chemor, Perak is seeking a responsible and result-oriented Credit Recovery Officer. The role focuses on managing customer accounts, following up on overdue payments, and ensuring timely debt recovery while maintaining strong relationships with customers. Candidates should have at least an SPM qualification and good communication skills in Bahasa Malaysia and English. This position offers a basic salary starting from RM1,850, along with attractive commissions and career advancement opportunities.

Benefits

Attractive commission and performance incentives

Training provided

Career advancement opportunities

EPF, SOCSO & EIS contributions

Qualifications

• Minimum SPM qualification; Diploma is an added advantage.
• Good communication skills in Bahasa Malaysia and English.
• Basic computer literacy (MS Office / data entry).

Responsibilities

• Make outbound calls to customers with outstanding payments.
• Negotiate and arrange suitable payment plans.
• Update and maintain accurate collection records in the system.

Skills

Communication in Bahasa Malaysia

Communication in English

Basic computer literacy

Ability to work under pressure

Education

SPM qualification

Tools

MS Office

Job description

Falcon Field & Partners Sdn Bhd – Chemor, Perak

Job Description / Scope

We are looking for a responsible and result-oriented Credit Recovery Officer to join our team. The role involves managing customer accounts, following up on overdue payments, and ensuring timely debt recovery while maintaining professionalism and strong customer relationships.

Key Responsibilities

• Make outbound calls to customers with outstanding payments.
• Negotiate and arrange suitable payment plans.
• Update and maintain accurate collection records in the system.
• Follow up on broken promises and monitor daily account performance.
• Work closely with team leaders to achieve collection targets.
• Handle customer inquiries politely and professionally.
• Escalate problematic accounts for further action when necessary.

Requirements

• Minimum SPM qualification (Diploma is an added advantage).
• Good communication skills in Bahasa Malaysia and English.
• Basic computer literacy (MS Office / data entry).
• Able to work under pressure and meet targets.
• Experience in debt collection or customer service is an added advantage.

Benefits

• Basic salary starting from RM1,850
• Attractive commission and performance incentives
• Training provided
• Career advancement opportunities
• EPF, SOCSO & EIS contributions

Salary

RM 1,850 to RM 2,300 per month

Contract Type: Full-time

Job Type: Non-Executive

Experience Level: < 1 year

Job Category: Customer Service / Call Centre

Nationality Preference: Malaysians Only

Gender Preference: Female Only

Transport Requirement: Own Car/Van