Payments Specialist

BlueberryMarkets; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global payments firm in Kuala Lumpur seeks a detail-oriented Payments Specialist to manage client transactions, improve workflows, and ensure compliance with regulations. Ideal candidates have 1-2 years of relevant experience, strong communication skills, and a passion for delivering exceptional service. You will work alongside cross-functional teams to optimize payment processes, meet KPIs, and support fraud prevention efforts in a dynamic environment.

Qualifications

• 1–2 years’ experience in payments, finance operations, or customer service.
• Strong written and verbal communication skills in English.
• Excellent attention to detail and problem-solving abilities.

Responsibilities

• Process and monitor client deposits, withdrawals, and payments across multiple platforms.
• Communicate effectively with clients regarding payment-related queries.
• Partner with internal teams to optimize payment workflows.

Skills

Attention to detail

Problem-solving

Communication skills

Collaboration skills

CRM systems usage

Tools

Salesforce

Job description

Why Blueberry?

At Blueberry, we don’t just move money; we move trust, efficiency, and innovation across borders. Our Payments team sits at the heart of the business, ensuring every transaction is seamless, secure, and client-focused.

About the Role

We’re looking for a detail-oriented, client-focused Payments Specialist to handle transaction flows, troubleshoot issues, and collaborate with cross-functional teams. You’ll be managing deposit and withdrawal processes, ensuring compliance, and contributing to continuous improvements in the way we move funds globally. This role is based onsite in Kuala Lumpur, Monday to Friday, where the real magic happens.

How You’ll Make an Impact

• Process and monitor client deposits, withdrawals, and payments across multiple platforms
• Communicate effectively with clients, ensuring fast and accurate resolution of payment-related queries
• Partner with internal teams (Treasury, Tech, Customer Experience) to optimize payment workflows
• Maintain compliance with payment regulations and privacy standards
• Provide insights and reports on payment trends and PSP performance
• Support fraud prevention and transaction monitoring initiatives
• Contribute to continuous improvement projects within the Payments function
• Meet daily and monthly KPIs related to processing times, accuracy, and client satisfaction

Who We’re Hoping to Find

• 1–2 years’ experience in payments, finance operations, or customer service
• Strong written and verbal communication skills in English
• Excellent attention to detail and problem-solving abilities
• Able to prioritize effectively under pressure and tight deadlines
• Strong collaboration skills, works well with cross-functional teams
• Experience using CRM systems (e.g., Salesforce)
• Passionate about delivering top-tier service and operational excellence

Extra points if you have

• Experience in Financial Services, Banking, or Trading
• Familiarity with Payment Service Providers (PSPs), e-wallets, or card systems
• Exposure to fraud prevention or transaction monitoring