Payments Operations Lead: Deployment & Support

EPOS Pte. Ltd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading point-of-sale solutions provider in Kuala Lumpur is seeking a Payment Operations Executive/Senior Executive to manage merchant onboarding, coordinate device deployments, and enhance customer support. The ideal candidate has a diploma/degree in business or related fields, with 2-3 years of experience in operations. Strong leadership and communication skills are crucial, alongside a hands-on approach to optimize workflows in a fast-paced environment. This role offers an opportunity to contribute to operational excellence in the digital payment sector.

Qualifications

• 2-3 years of experience in customer service, operations, or deployment.
• Experience in POS or IT hardware deployment is a strong plus.
• Able to thrive in a fast-paced environment.

Responsibilities

• Oversee merchant onboarding, device configuration, and site installations.
• Act as the escalation point for complex customer issues and resolve them efficiently.
• Prepare weekly and monthly reports on deployment status and team performance.

Skills

Leadership

Problem-solving

Organizational skills

Excellent communication

Education

Diploma/Degree in Business, Operations, IT, or related fields

Tools

POS systems

Payment terminals

Job description

A leading point-of-sale solutions provider in Kuala Lumpur is seeking a Payment Operations Executive/Senior Executive to manage merchant onboarding, coordinate device deployments, and enhance customer support. The ideal candidate has a diploma/degree in business or related fields, with 2-3 years of experience in operations. Strong leadership and communication skills are crucial, alongside a hands-on approach to optimize workflows in a fast-paced environment. This role offers an opportunity to contribute to operational excellence in the digital payment sector.