Payment Payable Executive - Operations, MY Marketplace

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a Payments Analyst to manage daily payout activities, analyze payment processes, and collaborate with product and technical teams. Candidates should have 1-3 years of relevant experience, strong analytical skills, and proficiency in Excel and SQL. This role offers a dynamic work environment focused on optimizing payment channels.

Qualifications

• 1-3 years working experience in relevant fields.
• Strong analytical skills and attention to detail required.
• Experience in a technology organization preferred.
• Familiarity with multiple payment channels and MDR concepts.

Responsibilities

• Perform daily payout activities for buyers and sellers.
• Work with internal teams to maintain the payments pipeline.
• Address payment declines and reconcile statements.
• Partner with teams for payment channel optimization.

Skills

Analytical thinking

Problem-solving

Communication skills

Attention to detail

Proactive attitude

Tools

Excel

SQL

Power Query

Job description

Job Description

• Perform daily payout activities to both Shopee buyers and sellers on a daily or weekly basis by consolidating requests from internal teams and ensuring the proper due diligence performed prior to any payout activities
• Perform scheduled payout activities to other internal Shopee entities by consolidating approved requests from internal stakeholders and ensuring the proper due diligence performed prior to any payout activities
• Work with the business functions to maintain the payments pipeline, managing day-to-day responsibilities such as monitoring & researching the cause of payment declines, daily reconciling of payment processing statements for high volume transactions and monthly assessments of payment card fees
• Be an internal SME (subject-matter expert) in e-commerce payments processing to assist in solving daily payments issues creatively and effectively
• Partner with Product and Technical teams to solve problems, identify trends and opportunities for payments and payment channel integration optimisation and implement cost savings initiatives
• Actively participate in regionally or locally driven initiatives for process improvements relating to payment channel reconciliation
• Track, analyse, influence, and communicate key metrics to influence decisions and new payments initiatives
• Inform, influence, support, and execute initiatives focused on reducing payment costs and redundancies
• Rotational support on campaign days to ensure payment channel availability
• Ensure server and bank downtimes are managed adequately during campaign days by ensuring channel maintenance set-up or ensuring proper communication within internal teams to manage expectations
• Other ad-hoc tasks as required by the Business

Requirements

• At least 1-3 years working experience
• Analytical and strong attention to detail required
• Strong critical and problem-solving skills
• Experience working within a technology organisation
• Advanced Excel skills with knowledge of SQL (Structured Query Language) and Power Query (plus).
• Familiar with multiple payment channels and concept of MDR (Merchant Discount Rate)
• Excel (Vlookup and Pivot table) is a must, SQL nice to have
• Previous experience in payments is preferred
• Experience in fintech, banking or finance background a definite plus
• Strong communication and presentation skills a must (English preferred)
• Proactive, energetic, fast pace, meticulous
• Smart, self-learning and resourceful