Payment Operations Team Lead

Ezypay; Kuala Lumpur; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A leading payment solutions provider in Kuala Lumpur seeks a Payment Operations Team Lead to manage and enhance payment processes. The ideal candidate will have over 5 years of experience in payment operations, exceptional leadership skills, and the ability to implement best practices for efficiency. This role offers a competitive salary and benefits, including flexible working arrangements and a dynamic team culture.

Benefits

Generous salary package

Gym subsidies

Casual dress code

Flexible working arrangements

Delicious office snacks

Guidance and mentoring from leaders

Dynamic, positive work environment

Fantastic team culture

Qualifications

• 5+ years of experience in payment operations, with at least 3 years in a supervisory or leadership role.
• Strong knowledge of payment processing systems and compliance regulations.
• Experience in a fast-paced, high-growth environment.

Responsibilities

• Lead and mentor the Payment Operations team.
• Oversee daily payment processing activities.
• Implement and optimize operational processes for efficiency.
• Manage complex payment issues and escalations.
• Collaborate with IT, Finance, and operations teams.
• Monitor KPIs to track team performance.
• Conduct regular training sessions for team members.
• Prepare and present performance reports.
• Identify gaps and streamline processes.

Skills

Analytical skills

Leadership

Problem-solving

Communication skills

Attention to detail

Tools

Microsoft Office Suite

Data analysis tools

Job description

About the role:

As a Payment Operations Team Lead at Ezypay, you will spearhead the management and enhancement of our payment operation processes to ensure smooth transaction flow and minimize discrepancies while fostering a high-performing team culture. You will work closely with various internal stakeholders and external partners to drive improved efficiency and implement operational best practices.

As a Payment Operations Team Lead, you will:

• Lead and mentor the Payment Operations team, ensuring the team is well-equipped to achieve organizational goals.
• Oversee daily payment processing activities, ensuring accuracy, timeliness, and compliance with relevant regulations.
• Implement and optimize operational processes to increase efficiency and reduce errors in payment transactions.
• Manage complex payment issues and escalations to ensure prompt resolutions and maintain high customer satisfaction.
• Work collaboratively with IT, Finance, and other operation teams to integrate new payment solutions or enhancements seamlessly.
• Monitor key performance indicators (KPIs) to track team performance and suggest actionable improvements.
• Conduct regular training sessions for team members to ensure they stay updated with industry trends and regulatory changes.
• Provide coaching and mentoring to team members, offering consistent, actionable feedback and fostering an environment that supports continuous personal and professional development.
• Prepare and present performance reports to senior management, highlighting achievements and areas for development.
• Identify gaps and streamline processes to improve efficiency and reduce risks that enhance operational efficiency and support expansion across multiple APAC jurisdictions.

Qualifications

• 5+ years of experience in payment operations, with at least 3 years in a supervisory or leadership role.
• Strong knowledge of payment processing systems, gateways, and compliance regulations.
• Exceptional analytical and problem-solving skills, with a keen attention to detail.
• Experience working in a fast-paced, high-growth environment.
• Demonstrated ability to lead teams effectively and foster a positive, collaborative work environment.
• Excellent verbal and written communication skills, with the ability to liaise with technical and non-technical stakeholders.
• Proficient in using Microsoft Office Suite and familiarity with data analysis tools.

Benefits

• Generous salary package
• Gym subsidies
• Casual dress code
• Flexible working arrangements (including work from home and remote)
• Delicious office snacks
• Guidance and mentoring from leaders within the business
• Dynamic, positive work environment
• Fantastic team culture