Payment Analyst

5G-Starlink Pte.; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job description

Responsibilities

• Organize and manage the handling of cash processing (payments & receipts) and cash queries requested by internal and external stakeholders, provide support to internal stakeholders and clients for queries and instruction format/execution of cash payment instruction.
• Able to work on reconciliation list of deposits and withdrawals: preliminary review of deposits in various regions (interface, gateway, MT4 tripartite data matching, and e-wallet transfer).
• Responsible for daily accounting activities such as payments issuance, invoice preparation, reconciliation of statement and fund disbursement.
• Mitigate financial/reputation risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies. Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Operations controls are appropriately implemented.
• Point of escalation for the team, to manage critical queries and to solve complex issues by engaging the appropriate parties e.g., Network Management, Business Lines, Service Assurance, IT, etc. Accountable for the identification and escalation process for reconciliation breaks which may represent a financial or reputation risk to the business or clients. Provide daily support to the team if needed.
• Checking the funds mutual transfer interface and submit application via gateway.

Requirements

• Experience with banking environment.
• Strong analytical and problem‑solving skills in order to identify, understand, and address operational related issues.
• Candidate fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
• Ability to work in a fast‑paced environment with time‑critical deliveries whilst maintaining accuracy.
• Control mindset to identify process control gaps, prioritize, and mitigate operational risk.
• Strong teamwork, people and organizational skills.
• Flexible to work on staggered shifts / Working from home / Hybrid.