Patient Navigator (4 months contract)

Zuellig Pharma; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare services provider in Malaysia is seeking a Patient Navigator to enhance the patient experience in support programs. In this role, you will serve as the main point of contact for patients to ensure a smooth journey through therapy access, compliance, and communication with healthcare providers. Candidates should possess a degree in a health-related field. Benefits include a culture of inclusion, work-life balance, and a comprehensive rewards program.

Benefits

Inclusive work environment

Flexibility in work-life balance

Comprehensive rewards program

Qualifications

• Degree in Nursing, Pharmacy or any health science related field.
• Good in time management and able to meet deadlines.
• Strong organizational skills, quick to learn new concepts and work independently.

Responsibilities

• Guide patients through the enrollment process for patient support or affordability programs.
• Ensure all interactions comply with data privacy, pharmacovigilance, and healthcare regulations.
• Liaise with healthcare providers and pharmacies to track and follow up on patient cases.
• Maintain confidentiality and professionalism in all communications.
• Prepare regular updates based on reporting template to keep stakeholders updated.

Job description

About Zuellig Pharma

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centred Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role

The Patient Navigator serves as the primary point of contact for patients enrolled in patient support or assistance programs. The role ensures a smooth patient journey by coordinating access to therapy, facilitating communication among patients, healthcare providers (HCPs), and support teams, and addressing barriers to treatment adherence and affordability.

What You’ll Do

• Patient Onboarding & Education
  • Guide patients through the enrollment process for patient support or affordability programs.
  • Explain program benefits, required documentation, and next steps clearly and empathetically.
• Compliance & Reporting
  • Ensure all interactions comply with data privacy, pharmacovigilance, and healthcare regulations.
  • Report any adverse events (AEs) or product quality complaints (PQCs) within required timelines.
  • Contribute to monthly reports and metrics on program performance, patient satisfaction, and service quality.
• Coordination & Case Management
  • Liaise with healthcare providers, pharmacies to track and follow up on patient cases.
  • Hand over patient case to internal team for continuous program management.
  • Liaising with client sales/ relevant team to coordinate the transition.
• Compliance & Confidentiality
  • Ensure all patient interactions and data handling comply with relevant privacy regulations.
  • Maintain confidentiality and professionalism in all communications.
• Reporting
  • Prepare regular update based on reporting template to keep both internal and external stakeholders updated.

What will make you successful

• Must-Have:
  • Degree in Nursing, Pharmacy or any health science related field.
• Advantage to Have:
  • Good in time management and able to meet deadlines.
  • Strong organizational skills, quick to learn new concepts and work independently.

Why Join Zuellig Pharma

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.