Patient Liaison

Sunway Healthcare Group; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A healthcare organization in Selangor is seeking a compassionate individual to assist fertility patients with their treatments and ensure effective communication between patients and healthcare services. The role requires a degree in healthcare, at least one year of hospital customer service experience, and the ability to support Chinese-speaking patients. Candidates should have strong listening skills and be adept at using social media and office software to promote services and support patients effectively.

Qualifications

• Minimum 1 year hospital experience in customer service.
• Basic knowledge of medical terms is preferred.
• Ability to handle emotional situations compassionately.

Responsibilities

• Assist and coach fertility patients with their treatment.
• Promote fertility services effectively through various channels.
• Ensure attendance to the 24-hour care line for patient inquiries.

Skills

Good listening skills

Effective verbal communication

Effective written communication

Empathy

Education

Degree in Healthcare

Medical-related degree or training

Tools

Office software

Social media platforms

Job description

Responsibilities

• To assist and coach fertility patients with their treatment.
• Assist Chinese‑speaking patients with translation, planning, coordinating, and chaperoning for outpatient or inpatient arrangements.
• Promote fertility services by answering emails or incoming call inquiries.
• Ensure fertility services are accessible at all times by attending to the 24‑hour care line promptly.
• Keep track of all ongoing patients and inquiries.
• Responsible for patient welfare, facilitate their visits, and lead or assist on tours for customers from Mainland China.
• Provide treatment estimations and inform about disciplines, services, and packages available to patients from overseas.

Requirements

• Degree in Healthcare.
• Medical‑related degree or training is an added advantage.
• Minimum 1 year hospital experience in customer service.
• Good listener, patient, emotionally stable, and empathetic.
• Effective with verbal and written communication.
• Basic knowledge of medical terms, office software, and social media platforms (e.g., Instagram, Facebook, Twitter).

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