Patient Experience & Public Relations Lead

Hospital Universiti Tunku Abdul Rahman; Kampar; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading healthcare institution in Kampar, Malaysia is seeking an experienced Assistant Manager for Customer Care & Public Relations. The role focuses on managing patient feedback, public relations activities, and enhancing service quality. The ideal candidate should possess a Bachelor's degree and have 3–5 years of relevant experience. Strong communication skills in English and Bahasa Malaysia are essential, with Mandarin as an advantage. Join us to make a significant impact on our patient experiences.

Qualifications

• Bachelor’s Degree in Public Relations, Communications, Business Administration, or related fields.
• 3–5 years of relevant working experience in healthcare or service industry.
• Fluent in English and Bahasa Malaysia; knowledge of Mandarin is a plus.

Responsibilities

• Manage customer care operations and patient feedback.
• Plan public relations activities and improve service delivery.
• Prepare reports on customer satisfaction and service improvement.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Complaint handling

Service recovery

Education

Bachelor’s Degree in relevant fields

Job description

A leading healthcare institution in Kampar, Malaysia is seeking an experienced Assistant Manager for Customer Care & Public Relations. The role focuses on managing patient feedback, public relations activities, and enhancing service quality. The ideal candidate should possess a Bachelor's degree and have 3–5 years of relevant experience. Strong communication skills in English and Bahasa Malaysia are essential, with Mandarin as an advantage. Join us to make a significant impact on our patient experiences.