Patient Experience Executive - Hospital Front Desk

Sunway Medical Centre; Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A healthcare facility in Selangor is seeking a Customer Service Executive to be the first point of contact for patients and visitors. The role involves providing assistance, managing queries, and ensuring a seamless experience. Ideal candidates will have experience in a hospital environment, excellent communication skills, and a patient-oriented attitude. Shift work, including weekends and holidays, is required. This is an excellent opportunity for those passionate about patient care and service excellence.

Qualifications

• Minimum 1 year working experience in a hospital setting preferred.
• Must be empathetic and able to interact with patients directly.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Provide clear directions to patients upon inquiry.
• Handle customer queries and provide necessary information.
• Coordinate with departments for efficient patient flow.

Skills

Excellent communication skills

Interpersonal skills

Empathy

Ability to work in a fast-paced environment

Education

Minimum Diploma or Degree in Business or Hospitality

Job description

A healthcare facility in Selangor is seeking a Customer Service Executive to be the first point of contact for patients and visitors. The role involves providing assistance, managing queries, and ensuring a seamless experience. Ideal candidates will have experience in a hospital environment, excellent communication skills, and a patient-oriented attitude. Shift work, including weekends and holidays, is required. This is an excellent opportunity for those passionate about patient care and service excellence.