Patient Communication Executive

SMILE-LINK DSO SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare organization in Selangor is seeking a Patient Communication Officer to manage patient interactions effectively. The role involves clear communication regarding treatment plans and appointments, while coordinating with dental and clinical teams. Ideal candidates should possess excellent interpersonal skills, be empathetic, and demonstrate multitasking abilities. Fresh graduates are welcome to apply, making it an excellent opportunity to start a career in healthcare.

Qualifications

• Good communication skills in English and Bahasa Malaysia; Mandarin is a plus.
• Pleasant personality with strong interpersonal skills.
• Patient, empathetic, and service-oriented.
• Organised and responsible.

Responsibilities

• Communicate clearly and professionally with patients via phone, WhatsApp, email, or in person.
• Explain treatment plans and follow-up instructions in a patient-friendly manner.
• Coordinate patient appointments and liaise with dental and clinic teams.
• Handle patient enquiries and feedback with empathy.

Skills

Good communication skills in English

Interpersonal skills

Empathy

Multitasking

Tools

WhatsApp

Email

Job description

We are looking for a Patient Communication Officer who is caring, organised, and people-oriented to be the bridge between our patients and our clinical team. You will play an important role in ensuring every patient feels heard, informed, and well taken care of throughout their treatment journey.

This role is ideal for someone who enjoys communication, coordination, and working in a healthcare environment.

Responsibilities

• Communicate clearly and professionally with patients via phone, WhatsApp, email, or in person
• Explain treatment plans, appointments, and follow-up instructions in a patient-friendly manner
• Coordinate patient appointments and liaise with dentists, nurses, and clinic teams
• Handle patient enquiries, feedback, and concerns with empathy and professionalism
• Assist in follow-ups, reminders, and continuity of patient care
• Maintain accurate patient communication records and documentation

Qualifications

• Good communication skills in English and Bahasa Malaysia
  (Mandarin or other languages is an advantage)
• Pleasant personality with strong interpersonal skills
• Patient, empathetic, and service-oriented
• Organised, responsible, and able to multitask
• Basic computer skills (WhatsApp, email, clinic systems)
• Experience in healthcare, dental, customer service, or call centre is an advantage
  (Fresh graduates are welcome to apply)