Partner Service Executive

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Kuala Lumpur seeks candidates for a customer service role. The successful applicant will ensure high-quality service to vendors and manage restaurant relationships. Responsibilities include processing orders and improving customer experience. Candidates should hold at least an SPM or Diploma and ideally have 1-2 years of relevant experience, with proficiency in Malay and basic English. Flexible scheduling is required, including weekends and public holidays.

Qualifications

• Candidates have at least an SPM or Diploma certificate.
• At least 1 - 2 years of working experience in customer service is preferred.
• Must be able to work on rotating shifts including weekends and public holidays.

Responsibilities

• Ensure the highest quality of customer service to vendors.
• Process orders and manage relationships with restaurants.
• Constantly work towards improving customer experience.

Skills

Basic English

Proficient Malay

Customer service experience

Computer navigation skills

Education

SPM or Diploma certificate

Job description

Responsibilities

• Ensure the highest quality of customer service to vendors
• Process orders and manage relationships with hundreds of restaurants
• Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
• Ensure that processes are followed and bring in new ideas for improvements
• Constantly work towards improving customer experience
• Handle customers’ and vendors’ requests, as well as external communication with them

Essential Experience, Skills and Knowledge

1. Candidates have at least an SPM or Diploma certificate
2. At least 1 - 2 years of working experience in the customer service field are preferable
3. Fresh graduates are welcome to apply
4. Required language(s): Basic English , Proficient Malay
5. Able to work in a fast-paced, high-intensity work environment
6. Flexible and able to adapt to fast changes
7. Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)
8. Preferably with strong computer navigation skills and PC knowledge with typing speed of 25 WPM