Partner Portal Coordinator

AMD; Penang; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading semiconductor company is seeking a Partner Network Program Coordinator in Penang, Malaysia. This role involves managing and supporting AMD partners globally, ensuring smooth interactions within the AMD Partner Network. Responsibilities include onboarding new partners, conducting training, and optimizing portal usage. Ideal candidates should have strong communication skills and experience in partner relationship management. This position offers growth opportunities as the company's channel strategy expands.

Benefits

Growth opportunities

Inclusive work environment

Training and development

Qualifications

• Experience in partner support and customer service.
• Fluent in English & Mandarin.
• Understanding of channel sales and partner ecosystems.

Responsibilities

• Serve as primary contact for AMD partners.
• Facilitate onboarding and training for new partners.
• Monitor and improve partner interactions with the portal.

Skills

Partner Relationship Management

Communication Skills

Customer Service

Project Management

Education

2+ years in partner support or channel management

Tools

CRM/PRM systems like Salesforce

Job description

AMD mission and role overview

Overview (condensed): At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. We value bold ideas, collaboration, execution excellence, and inclusion of diverse perspectives. Together, we advance your career.

The Role

The AMD Partner Network Program Coordinator will play a key role in managing and supporting AMD partners worldwide. The role focuses on assisting partners with their day-to-day interactions with the AMD Partner Network, specifically within the APN Portal. This includes onboarding new partners, driving engagement, and supporting the development and rollout of AMD’s partner program initiatives in 2025. The ideal candidate should possess strong communication skills with experience in partner relationship management, have semiconductor industry knowledge, and channel management being a plus.

This role offers the opportunity to support and shape AMD’s expanding partner ecosystem, driving growth and innovation. The candidate will have a direct impact on the success of AMD\'s partner programs, with growth opportunities as the company’s channel strategy evolves.

Responsibilities

• Partner Support:
• Serve as the primary point of contact for AMD partners using the AMD Partner Network Portal WW.
• Provide ongoing support and guidance to partners, resolving any technical or operational issues related to the portal.
• Assist partners in navigating the portal, accessing resources, administering their teams, and utilizing available tools.
• Partner Onboarding and Training:
• Facilitate the onboarding process for new partners, ensuring they understand how to access and leverage the Partner Network Portal effectively.
• Conduct training sessions (both one-on-one and group webinars) for partners and AMD BDEs on new portal features and program updates.
• Program Development and Rollout:
• Assist in the development and launch of AMD’s new partner incentive program/platform, including gathering partner feedback and ensuring smooth implementation.
• Participate in the preparation and execution of the 2025 program rollout, working closely with internal teams to align with program requirements.
• Collaboration and Communication:
• Collaborate with internal teams (Marketing, Sales, Product) to ensure seamless communication of new programs and portal updates to partners.
• Liaise with vendor\'s technical teams to address any issues or improvements related to the portal.
• Portal Optimization:
• Continuously monitor partner interactions and feedback to identify areas for portal improvements.
• Work with cross-functional teams to implement updates and enhance the user experience for partners.
• Reporting and Analytics:
• Track partner engagement metrics within the portal and report on usage trends.
• Provide insights and recommendations based on data to improve partner satisfaction and portal performance.

Qualifications

• Partner Relationship Management (PRM): Experience with PRM systems (preferred but not required), assisting partners through digital platforms.
• Channel Experience: Understanding of channel sales, partner ecosystems, or distribution models (a plus).
• Technical Aptitude: Ability to quickly learn and navigate the AMD Partner Network Portal, with basic troubleshooting skills and knowledge of SaaS platforms.
• Communication Skills: Excellent verbal and written communication skills, with the ability to converse with a diverse range of AMD partners.
• Customer Service: Experience providing high-quality customer or partner support, with strong problem-solving abilities.
• Regional Expertise: Familiarity with the Greater China region\'s market dynamics, cultural nuances, and business practices (a plus).
• Training & Onboarding: Experience in delivering training sessions (via webinars or in person) to partners or clients.
• Project Management: Ability to manage multiple tasks simultaneously, with a focus on detail-oriented execution and timely delivery.
• Languages: Fluency in English & Mandarin are required.
• 2+ years of experience in partner support, channel management, or related roles.
• PRM experience (preferred) or experience working in technology-related industries (e.g., semiconductor, software, hardware).
• Prior experience working with partners in the Greater Chinaregion is desirable.
• Familiarity with CRM/PRM systems like Salesforce or similar platforms.
• Knowledge of the semiconductor industry or channel ecosystems is beneficial but not required.

Location

Penang, Malaysia

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This posting is for an existing vacancy.

EEO statement: AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Important: AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.

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This description has been refined to remove boilerplate and irrelevant sections while preserving the essential responsibilities and qualifications.