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Part Time Customer Service Representative (Cantonese Speaker)

GoGoVan

Kuala Lumpur

On-site

MYR 20,000 - 100,000

Full time

Today
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Job summary

A logistics service company in Kuala Lumpur is seeking a friendly Cantonese-speaking Customer Service Representative. You will assist customers by answering inquiries and resolving issues over the phone and online. The role requires proficiency in Cantonese, Mandarin, and English, with a welcoming approach to fresh graduates. Shift work is part of the schedule, and customer service experience is a plus. Join us for a supportive and dynamic workplace.

Qualifications

  • Proficient in spoken and written Cantonese, Mandarin, and English.
  • Minimum of SPM or Diploma.
  • Strong communication skills, problem-solving ability, and attention to detail.

Responsibilities

  • Handle customer queries and logistics arrangements via phone and online platforms.
  • Resolve customer concerns and complaints with a positive and helpful attitude.
  • Maintain professional customer service, creating a great experience for customers.
  • Participate in shift-based work schedules.

Skills

Proficient in Cantonese
Proficient in Mandarin
Proficient in English
Problem-solving ability
Strong communication skills
Attention to detail
Teamwork skills

Education

Minimum of SPM or Diploma
Job description

We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.

What You Will Deliver
  • Handle customer queries and logistics arrangements via phone and online platforms.
  • Resolve customer concerns and complaints with a positive and helpful attitude.
  • Maintain professional customer service, creating a great experience for customers.
  • Assist Team Leaders in senior positions.
  • Participate in shift-based work schedules.
Who You Are
  • Proficient in spoken and written Cantonese, Mandarin, and English.
  • Minimum of SPM or Diploma.
  • Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.
  • Strong communication skills, problem-solving ability, and attention to detail.
  • A positive attitude, eagerness to learn, and strong teamwork skills.
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