Senior Retail Associate

Habib Retail; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Lumpur is looking for customer service representatives to maintain strong customer relationships and assist in sales processes. Candidates should possess a minimum of Sijil Pelajaran Malaysia (SPM) or equivalent and preferably have 1-2 years of experience in retail. Strong communication skills in English and Malay are essential, with additional languages as an advantage. Enthusiasm and teamwork are key; shift work is required.

Benefits

Internal training and development opportunities

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experience in the retail industry.
• Good command of verbal and written English and Malay languages.

Responsibilities

• Follow the company’s rules and regulations to maintain brand standards.
• Greet and engage customers, answering inquiries about products.
• Coordinate sales and promotional activities with the team.
• Assist with telemarketing and maintaining customer relationships.
• Maintain stock records and assist with monthly stock take.

Skills

Retail management knowledge

Sales and marketing

Customer service

Verbal and written English proficiency

Verbal and written Malay proficiency

Teamwork

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand: Pandora Bangsar Village II

Responsibilities

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.
• Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.

Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.