Senior & Retail Associate

Habib Retail; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail brand in Kota Bharu is seeking a customer service representative to engage with customers, assist in the buying process, and maintain relationships. Candidates should have at least Sijil Pelajaran Malaysia (SPM) and preferably 1-2 years in retail. Strong English and Malay skills are essential. The position offers training and development opportunities, along with benefits such as medical allowances and attractive sales commissions.

Benefits

Medical

Miscellaneous allowance

Attractive High Sales Commissions

Competitive Salary

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experiences in retail industry.
• Good command of verbal and written English and Malay languages.

Responsibilities

• Follow the company’s rules and regulations to uphold brand standards.
• Greet and engage with customers on inquiries and product explanations.
• Coordinate sales and promotional activities to achieve targets.
• Assist with telemarketing and maintain relationships with customers.
• Maintain stock records and assist with stock take.
• Ensure customer service requests are in order and approved.

Skills

Customer service

Retail management

Sales and marketing

Teamwork

Verbal and written English proficiency

Verbal and written Malay proficiency

Education

Minimum qualification of Sijil Pelajaran Malaysia (SPM)

Job description

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You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand : Pandora Aeon Kota Bharu

Responsibilities

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.
• Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.

Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.

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At HABIB Group, we take pride in being the leading retailer and distributor of exquisite products, showcasing the finest craftsmanship and timeless beauty. From meticulously crafted jewellery to dazzling diamonds and gems, we celebrate our nation's rich heritage by offering a diverse range of quality products. Over the years, HABIB Group has a wide portfolio of brands, cementing our presence in the global business landscape. Our dedication to preserving tradition while embracing innovation ensures that we stay at the forefront of the retail industry, making us a name synonymous with brilliance.

Together, let us elevate elegance and celebrate the splendour of our heritage. #habibgrouptalents

Perks and benefits: Medical, Miscellaneous allowance, Attractive High Sales Commissions, Competitive Salary.