P2P Manager: Process Improvement & Team Leadership

Danone Asia & Service Delivery Centre, Kuala Lumpur; Malaysia; On-site; MYR 120,000 - 160,000; Full time

Job summary

An international service center in Malaysia seeks an experienced leader for P2P management. The role involves overseeing queries, managing a team, and ensuring compliance with standards. Candidates should have over 8 years in Finance SSC/BPO, strong leadership abilities, and proficiency in English and Mandarin. An ideal opportunity for someone looking to drive process improvements and foster stakeholder relationships.

Qualifications

• 8+ years working experience in Finance SSC or BPO industry.
• 4+ years experience as a team manager.
• Proficient in English and Mandarin.

Responsibilities

• Oversee P2P query management and ensure top-notch customer service.
• Develop strategies for process improvement in the P2P Support Centre.
• Recruit and mentor team members for continuous improvement.

Skills

P2P process knowledge

Leadership

Interpersonal communication

Problem-solving

Analytical abilities

Organizational skills

Job description

An international service center in Malaysia seeks an experienced leader for P2P management. The role involves overseeing queries, managing a team, and ensuring compliance with standards. Candidates should have over 8 years in Finance SSC/BPO, strong leadership abilities, and proficiency in English and Mandarin. An ideal opportunity for someone looking to drive process improvements and foster stakeholder relationships.