Outsourcing Management (EMS)

Iotronix; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kedah, Malaysia is seeking a skilled outsourcing manager to be responsible for daily communication with manufacturers and lead performance reviews. The ideal candidate will manage production schedules, resolve exceptions, and establish standardized processes. Proficiency in coordinating with internal teams and negotiating outsourcing contracts is crucial. This role offers an opportunity to improve manufacturing synergies and contribute to the company's operational efficiency.

Qualifications

• Experience in business communication and relationship management with manufacturers.
• Proficient in production scheduling and capacity planning.
• Ability to handle production exceptions and lead resolutions.

Responsibilities

• Manage communication and relationships with outsourcing manufacturers.
• Conduct regular factory performance reviews and drive improvement plans.
• Coordinate internal teams to solve production issues.

Job description

Responsible for daily business communication and relationship maintenance with existing outsourcing manufacturers; Lead the development, auditing, certification, and introduction processes for new outsourcing factories; Organize regular factory performance reviews (QBR) and drive continuous improvement plans

Liaise with the planning department to receive and analyze the master production schedule and demand forecasts; Provide rolling demand forecasts to manufacturers and jointly develop capacity planning with them; Monitor factory raw material inventory and production scheduling to ensure alignment with company needs

Act as the primary person responsible for handling outsourcing production exceptions, responding promptly and leading the resolution of issues such as material shortages, quality defects, capacity bottlenecks, and delivery delays; Establish and improve standardized processes for exception reporting, handling, and escalation

Proactively coordinate internal teams including planning, quality, R&D, logistics, etc., to form synergies and jointly support front-end factories in solving root-cause problems; Organize regular sales and operations planning (SOP) meetings to ensure smooth information flow

Participate in outsourcing price negotiations and cost analysis; Responsible for drafting, reviewing, and tracking the execution of outsourcing processing contracts

Support and Knowledge Transfer: Assist in team building, guide and train key employees, and assume responsibility for knowledge accumulation and experience sharing within the department