Outsourced Client Service Executive (Visa & Licensing)

Great Pyramid; Kuala Lumpur; On-site; MYR 40,000 - 50,000; Full time

Job summary

A consulting group in Asia is seeking an Outsourced Client Service Executive to manage visa applications and corporate administrative matters. The successful candidate will communicate with government authorities and banks to ensure timely and compliant handling of immigration and licensing processes. Applicants should have a diploma or degree in Business Administration and relevant experience. Strong organizational skills and proficiency in English and Malay are essential for this role.

Qualifications

• Diploma or Degree in Business Administration, Human Resources, Management, or a related field.
• Experience in immigration services, bank account opening, or licensing.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage end-to-end processing of visa applications through government portals.
• Liaise with relevant authorities on immigration matters.
• Prepare and compile documents for visa submissions.
• Monitor application timelines and follow up on pending cases.
• Maintain accurate records of all applications and approvals.

Skills

Strong organizational skills

Attention to detail

Communication skills in English and Malay

Ability to manage multiple assignments

Education

Diploma or Degree in Business Administration or related field

Job description

Outsourced Client Service Executive (Visa & Licensing)

Our client is a group of accounting professionals operating across Japan and Asia, specializing in consulting, tax, audit, advisory services, M&A, visa support, and establishing local internal controls.

They are seeking a detail-oriented and proactive executive to handle corporate administrative matters for our clients. This role involves liaising with government authorities, banks, and other agencies to ensure smooth and timely completion of immigration, licensing, and business-related applications.

Key Responsibilities

• Manage end-to-end processing of visa applications (e.g. Employment Pass, Professional Visit Pass, Dependent Pass, etc) through relevant government portals (e.g. ESD, MYXpats, MDEC, etc).
• Liaise with the Immigration Department of Malaysia, Ministry of Home Affairs, Expatriate Services Division (ESD), Malaysia Digital Economy Corporation (MDEC), and other relevant authorities on immigration matters.
• Prepare and compile required documents for visa submissions and renewals.
• Monitor application timelines and follow up on pending cases.
• Maintain accurate records of all applications, submissions, and approvals.
• Assist in advising internal teams and clients on visa requirements, timelines and changes in immigration laws.
• Handle cancellations and transfers of work permits when needed.
• Coordinate with banks for preparation of documents required for opening company bank account openings, KYC documentation, and other related processes.
• Liase with banks to arrange appointments and ensure smooth account setup.
• Ensure all forms are properly filled and signed according to the banks requirements.
• Prepare and submit applications for various business-related licences (e.g. business premises license, signboard license, WRT license, etc).
• Liase with local authorities such as DBKL, MBPJ and other local councils.
• Ensure timely renewal of licenses to avoid penalties or business disruptions.
• Keep track of license expiry dates and maintain a proper filing system for all licenses.
• Ensure all activities comply with Malaysian laws, regulations, and company policies.
• Assist with other corporate service matters as assigned.

Requirements

• Diploma or Degree in Business Administration, Human Resources, Management, or a related field.
• Experience in immigration services, bank account opening, or licensing.
• Strong organisational skills and attention to detail.
• Good communication skills in English and Malay; proficiency in other languages is a plus.
• Ability to manage multiple assignments and meet tight deadlines.