Outlet Supervisor - CU Malaysia

Mynews Malaysia; Bidor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail group in Malaysia is seeking an Outlet Supervisor to manage daily operations at their CU Malaysia outlet. The ideal candidate will demonstrate strong customer service skills, oversee staff scheduling, and ensure compliance with operational standards. This role requires a dedicated individual passionate about enhancing store performance and training team members for service excellence. Opportunities for growth within a dynamic team await successful candidates.

Qualifications

• Experience in retail management or supervisory roles.
• Strong customer service skills and a passion for enhancing customer experience.
• Ability to manage staff and operations effectively.

Responsibilities

• Oversee daily outlet operations.
• Ensure excellent customer service standards.
• Manage staff scheduling and daily manpower deployment.
• Monitor sales performance and support growth initiatives.
• Assist in inventory control and stock management.
• Ensure compliance with company policies.
• Maintain store cleanliness and organization.
• Train and support team members.

Job description

Outlet Supervisor – CU Malaysia (under myNEWS Group)

We are hiring! CU Malaysia is looking for a dedicated and hands‑on Outlet Supervisor to join our growing team.

Company Description

CU Malaysia operates under the myNEWS Group, Malaysia’s largest homegrown convenience retail chain, established in December 1996. From a single newsstand, myNEWS has grown into a leading retail group operating myNEWS, WHSmith, and CU outlets nationwide.

The Group collaborates with renowned Japanese partners such as Gourmet Kineya and Ryoyupan Baking Co., bringing fresh, high‑quality ready‑to‑eat meals and bakery products to Malaysian consumers. With a strong focus on innovation and growth, myNEWS Group continues to serve the evolving needs of local communities.

Role Description

This is a full‑time, on‑site role for an Outlet Supervisor. The successful candidate will be responsible for overseeing daily outlet operations and ensuring smooth, efficient, and customer‑focused store performance.

Key Responsibilities

• Oversee day‑to‑day outlet operations
• Ensure excellent customer service standards
• Manage staff scheduling and daily manpower deployment
• Monitor sales performance and support sales growth initiatives
• Assist in inventory control and stock management
• Ensure compliance with company policies and SOPs
• Maintain store cleanliness, organisation, and visual standards
• Train, guide, and support team members for service excellence