OUTLET MANAGER (TRX/Damansara Uptown)

Hot Bird; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food and beverage company seeks a dedicated Outlet Manager in Kuala Lumpur to oversee operations at their outlets. You will ensure quality standards, lead the team, and drive business growth. Candidates should have at least 2-3 years of experience in F&B management and strong leadership skills. This role involves maintaining stock levels, managing costs, and training staff, all within a fast-paced environment. The company provides benefits including EPF, SOCSO, and meal allowances.

Benefits

EPF & SOCSO

Staff meal provided

Perfect attendance bonus

Overtime pay if applicable

Training provided

Medical claim

Food Handler Certification sponsored

Typhoid jab sponsored

Qualifications

• At least 2 – 3 years of working experience in F&B kitchen or operations management.
• Good command of Bahasa Malaysia and English.

Responsibilities

• Oversee daily operations to ensure quality standards.
• Monitor and control costs to improve profitability.
• Recruit and conduct staff training programs.
• Ensure compliance with HACCP and company SOPs.
• Manage daily operations in alignment with management's direction.

Skills

Strong leadership

Communication skills

Organizational skills

Ability to work under pressure

Flexibility in working hours

Education

Diploma / Degree in F&B, Retail Management, Business Management, Hospitality

Job description

Outlet Manager

We are looking for a dedicated and results-driven outlet manager for our outlets (TRX Mall & Damansara Uptown) to oversee daily operations, ensure quality standards, and lead our team towards achieving operational excellence and business growth.

Requirements

• Diploma / Degree in related field – F&B, Retail Management, Business Management, Hospitality and etc. is highly encouraged.
• At least 2 – 3 years of working experience in F&B kitchen or operations management.
• Good command of Bahasa Malaysia and English.
• Strong leadership, communication, and organizational skills.
• Able to work under pressure in a fast‑paced environment.
• Flexibility to work shifts, weekends, and public holidays as required.

Responsibilities

• Maintain adequate stock levels for all materials and ensure they are stored under proper conditions.
• Monitor and control costs, recommending initiatives to improve profitability.
• Oversee and forecast the procurement process to ensure alignment with company standards, covering communication protocols, delivery timelines, invoice tracking, and credit terms.
• Ensure all food served meets the company’s quality standards.
• Implement policies and protocols to support smooth and sustainable restaurant operations.
• Generate innovative ideas to improve operations and enhance the customer experience.
• Manage daily operations in alignment with the management team’s direction.
• Recruit, organize, and conduct staff training programs.
• Prepare and manage staff weekly schedules.
• Promote staff welfare and well‑being.
• Monitor daily attendance, enforce discipline, and report absenteeism to management promptly.
• Maintain awareness of staff morale and actively motivate the team.
• Conduct informal check‑ins with staff and formal performance reviews every six months.
• Collaborate with Heads of Departments to achieve shared goals and KPIs, including sales targets and marketing strategies.
• Ensure compliance with HACCP and company SOPs.
• Perform other ad‑hoc tasks as assigned by Management.

Benefits

• EPF & SOCSO.
• Staff meal provided.
• Perfect attendance bonus.
• Overtime pay (if applicable).
• Training provided.
• Medical claim.
• Food Handler Certification sponsored by Hot Bird Sdn Bhd.
• Typhoid jab sponsored by Hot Bird Sdn Bhd.

*Indicates after successful completion of probation and confirmation.