Outlet Manager (Johor- Sunway Kluang Mall)

CHAGEE; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A popular beverage outlet in Malaysia, specifically at Sunway Kluang Mall, is looking for an Assistant Supervisor/Supervisor to ensure high standards in service and product quality. Responsibilities include managing staff, conducting quality control tests, and maintaining inventory. The ideal candidate will possess basic computer skills, own transportation, and be willing to work shifts. Benefits include on-job training, career advancement, EPF/SOCSO, and free beverages.

Benefits

On-job training & development

Rapid career advancement

Free CHAGEE drinks

EPF/SOCSO

Qualifications

• Must possess own transportation.
• Willingness to travel is essential.

Responsibilities

• Ensure outlet product and service quality is maintained.
• Manage and brew beverages according to in-house recipes.
• Conduct quality control tests on beverages.
• Forecast sales targets and plan actions accordingly.
• Manage staffing, including hiring and training.
• Maintain inventory to meet daily sales requirements.
• Handle payments accurately and manage outlet receipts.
• Monitor outlet costing and profitability.
• Ensure adherence to operational guidelines.
• Deliver excellent customer experiences and manage complaints.
• Maintain outlet cleanliness and equipment.
• Participate in operational tasks including beverage preparation.

Skills

Basic computer skills

Ability to work shifts

Ability to use Excel and PowerPoint

Job description

We are looking for Assistant Supervisor / Supervisor for our outlet at Sunway Kluang Mall, Johor. At CHAGEE, we believe that all outlet partners are the bloodline of the company as they are the front‑liner who bring up most services and product to satisfy the needs of all CHAGEE’s customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Responsibilities

• Expected to work at the highest standard at all times to ensure outlet product and service quality.
• Manage and brew beverages based on in‑house recipes.
• Conduct quality control tests and ensure beverages are prepared as per the recipe provided.
• Forecast and set sales targets with actions in place to meet those targets.
• Plan and manage outlet staff, prepare weekly work schedules and ensure sufficient staff to meet operational requirements.
• Sourcing, hiring, and training of new staff to meet outlet staffing requirements.
• Manage outlet inventory, ensuring sufficient stock to meet daily sales.
• Manage all receipts of outlets, including cash, card and e‑wallet payments, and ensure accurate recording.
• Monitor outlet costing, including raw material, labour and other utilities, to meet profitability targets.
• Ensure outlet operation guide is adhered to by the outlet and staff at all times.
• Ensure best customer experience for all outlet customers and handle issues and complaints appropriately.
• Monitor and maintain outlet layout, cleanliness and equipment, arranging necessary maintenance.
• Participate in operational processes, including beverage preparation, cashier duties and other relevant tasks.

Benefits

• On‑job training & development provided.
• Rapid career advancement based on on‑job performance.
• Free CHAGEE drinks.
• EPF/SOCSO.

Requirements

• Basic computer skills and ability to use software such as Excel, PowerPoint, etc.
• Possess own transportation.
• Willingness to travel.
• Ability to work shifts, weekends and public holidays.