Outlet Manager

PCA Group Sdn. Bhd.; Puchong; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading coffee chain in Malaysia seeks an experienced Outlet Manager for their café in Puchong. The successful candidate will oversee daily operations, manage and train staff, and ensure high standards of service and product quality. Ideal candidates will have a diploma in F&B Management and several years of experience in the industry. We offer competitive perks including medical insurance and opportunities for growth.

Benefits

Medical Insurance

Annual medical check-up

Qualifications

• 2–3 years of experience in F&B, with 1 year in a managerial role.
• Experience in coffee preparation and café operations.

Responsibilities

• Lead and manage the café team.
• Supervise daily café operations and staff scheduling.
• Train and develop baristas and service staff.
• Ensure compliance with food safety regulations.

Skills

Leadership

F&B knowledge

Customer service

Problem-solving

Communication (Bahasa Malaysia, English)

Education

Diploma in F&B Management or related field

Job description

The Outlet Manager is responsible for overseeing the daily operations of Lucky Cup Coffee Café, ensuring smooth service, quality beverage preparation, and excellent customer experience. This role requires leadership skills, strong F&B knowledge, and the ability to drive both operational efficiency and sales performance. The Outlet Manager will also mentor and supervise baristas and service crew to maintain high standards of coffee craftsmanship and service.

Key Responsibilities

• Lead and manage the café team to achieve operational excellence and sales targets.
• Supervise daily café operations, including staff scheduling, inventory management, and outlet cleanliness.
• Train, coach, and develop baristas and service staff to uphold company standards in coffee preparation and customer service.
• Ensure compliance with food safety, hygiene, and health regulations.
• Monitor and control operating costs, wastage, and stock levels.
• Address and resolve customer inquiries, feedback, or complaints professionally.
• Conduct regular performance reviews and provide feedback to team members.
• Support marketing and promotional activities to increase outlet visibility and sales.
• Report outlet performance, sales results, and operational issues to the Area Manager/Head Office.

Job Requirements

• Minimum Diploma in F&B Management, Hospitality, or related field.
• At least 2–3 years of experience in F&B, with 1 year in a managerial role (coffee chain experience preferred).
• Strong knowledge of coffee preparation, café operations, and customer service.
• Leadership skills with the ability to motivate and manage a team effectively.
• Good communication skills in Bahasa Malaysia and English (Mandarin is an added advantage).
• Able to work on shifts, weekends, and public holidays.
• Strong problem‑solving skills and the ability to work under pressure.

Perks and Benefits

• Medical Insurance (GPA & GHS), Annual medical check‑up