Outlet Manager

JNC BURGER; Bandar Baru Bangi; On-site; MYR 50,000 - 65,000; Full time

Job summary

A fast-food restaurant in Malaysia is seeking a Restaurant Manager to oversee daily operations and lead a team. The ideal candidate possesses a Diploma in Hospitality Management and at least 5 years of experience in the food and beverage sector. Responsibilities include staff training, sales strategy implementation, inventory management, and providing outstanding customer service. Benefits include annual leave and health insurance, creating a collaborative and productive work environment for employees.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Possess a Diploma in Hospitality Management, Business Administration, or a related field.
• Demonstrate a minimum of 5 years of progressive experience in a food and beverage or retail environment, with at least 2 years in a managerial or supervisory role.
• Provide exceptional customer service, ensuring a positive and memorable experience for all patrons.

Responsibilities

• Oversee daily operations of the outlet, ensuring smooth and efficient service.
• Manage and motivate a team of employees, providing training and guidance to achieve sales targets.
• Monitor inventory levels and manage stock ordering to minimize waste.

Skills

Sales management

Team leadership

Customer service

Inventory management

Visual merchandising

Bahasa Malaysia proficiency

Education

Diploma in Hospitality Management or Business Administration

Job description

Possess a Diploma in Hospitality Management, Business Administration, or a related field.

Demonstrate a minimum of 5 years of progressive experience in a food and beverage or retail environment, with at least 2 years in a managerial or supervisory role.

Exhibit strong sales management skills, with a proven track record of meeting or exceeding sales targets and implementing effective sales strategies.

Provide exceptional customer service, ensuring a positive and memorable experience for all patrons, and effectively handling customer inquiries and complaints.

Demonstrate excellent team leadership abilities, including the ability to motivate, train, and manage a diverse team of employees, fostering a collaborative and productive work environment.

Maintain meticulous inventory management practices, including accurate stocktaking, ordering, and minimizing waste, while adhering to budgetary guidelines.

Implement and maintain visual merchandising standards to enhance the outlet's appeal and promote sales, ensuring displays are attractive, well-maintained, and aligned with brand guidelines.

Conduct comprehensive employee training programs to ensure staff are knowledgeable about products, procedures, and customer service standards, and are equipped to perform their duties effectively.

Proficiency in Bahasa Malaysia is essential to effectively communicate with staff and customers.

Requirements

• Possess a Diploma in Hospitality Management, Business Administration, or a related field.
• Demonstrate a minimum of 5 years of progressive experience in a food and beverage or retail environment, with at least 2 years in a managerial or supervisory role.
• Exhibit strong sales management skills, with a proven track record of meeting or exceeding sales targets and implementing effective sales strategies.
• Provide exceptional customer service, ensuring a positive and memorable experience for all patrons, and effectively handling customer inquiries and complaints.
• Demonstrate excellent team leadership abilities, including the ability to motivate, train, and manage a diverse team of employees, fostering a collaborative and productive work environment.
• Maintain meticulous inventory management practices, including accurate stocktaking, ordering, and minimizing waste, while adhering to budgetary guidelines.
• Implement and maintain visual merchandising standards to enhance the outlet's appeal and promote sales, ensuring displays are attractive, well-maintained, and aligned with brand guidelines.
• Conduct comprehensive employee training programs to ensure staff are knowledgeable about products, procedures, and customer service standards, and are equipped to perform their duties effectively.
• Proficiency in Bahasa Malaysia is essential to effectively communicate with staff and customers.

Responsibilities

• Oversee daily operations of the outlet, ensuring smooth and efficient service.
• Manage and motivate a team of employees, providing training and guidance to achieve sales targets and customer satisfaction.
• Implement and maintain visual merchandising standards to attract customers and promote sales.
• Monitor inventory levels and manage stock ordering to minimize waste and maximize profitability.
• Handle customer complaints and resolve issues in a timely and professional manner, ensuring customer satisfaction.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Ensure compliance with all health and safety regulations, maintaining a clean and safe environment for both employees and customers.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO