OSS/BSS Support Engineer: Order Flow & Incident Resolution

Singtel Group; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading telecommunications company seeks a Software Support Engineer in Kuala Lumpur. This role involves monitoring BSS/OSS fallout cases, resolving stuck orders, and collaborating with cross-functional teams to ensure service continuity. Candidates should possess a relevant degree and 4-5 years of experience in IT & Telco environments, with strong SQL skills. The job includes support during incidents and participation in major incident recovery efforts. This position offers opportunities for career growth.

Qualifications

• Minimum 4-5 years’ experience in relevant roles.
• Degree in engineering is essential.
• Experience with telco BSS/OSS platforms is preferred.

Responsibilities

• Monitor and analyze fallout cases across integration points.
• Work with cross-functional teams to resolve issues.
• Handle service incidents promptly in Service Now.

Skills

Relevant experience in IT & Telco BSS/OSS

Working knowledge of SQL

Experience with large-scale telco platforms

Understanding of order orchestration

Knowledge of JSON/XML and APIs

Education

Degree in Information/Communications/Electronics Engineering

Job description

A leading telecommunications company seeks a Software Support Engineer in Kuala Lumpur. This role involves monitoring BSS/OSS fallout cases, resolving stuck orders, and collaborating with cross-functional teams to ensure service continuity. Candidates should possess a relevant degree and 4-5 years of experience in IT & Telco environments, with strong SQL skills. The job includes support during incidents and participation in major incident recovery efforts. This position offers opportunities for career growth.