Order to Cash (OTC) Credit and Collection Analyst

Arkema; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global chemical company is seeking an Order to Cash Credit and Collection Analyst in Johor Bahru. In this role, you will monitor credit exposure, recommend risk mitigation strategies, and manage customer credit limits. The ideal candidate has strong organizational skills, proficiency in collections, and experience working with stakeholders. Knowledge of HighRadius software and proficiency in Japanese or Korean is a plus. The work environment is dynamic and requires adaptability to new initiatives.

Qualifications

• Ability to work under pressure and meet tight deadlines.
• Ability to manage difficult stakeholders while maintaining composure.
• Strong ability to build effective relationships with stakeholders.
• Demonstrates strong organizational skills and ability to manage priorities.
• 4-7 years of relevant experience in OTC credit and collections.

Responsibilities

• Monitor credit exposure and recommend risk mitigation strategies.
• Update the systems with credit exposure information.
• Assign and review customer credit limits based on risk analysis.
• Prepare credit reports and ensure compliance with policies.
• Monitor aging reports and follow up on overdue invoices.

Skills

Pressure management

Stakeholder management

Effective business relationships

Organizational skills

Adaptability

Tools

HighRadius

Job description

Order to Cash (OTC) Credit and Collection Analyst

Monitor credit exposure and recommend risk mitigation strategies, such as payment guarantees or credit insurance.

Update the systems with this information.

Assign and regularly review customer credit limits and terms based on risk analysis.

Support the business in their risk decisions in releasing orders.

Prepare credit reports, maintain accurate records and ensure compliance with company policies.

Job Responsibilities:

• Monitor credit exposure and recommend risk mitigation strategies, such as payment guarantees or credit insurance.
• Update the systems with this information.
• Assign and regularly review customer credit limits and terms based on risk analysis.
• Support the business in their risk decisions in releasing orders.
• Prepare credit reports, maintain accurate records and ensure compliance with company policies.

Collections:

• Monitor aging reports and follow up on overdue invoices via email, phone, and other communication channels.
• Work closely with customers to resolve issues and ensure timely payments.
• Coordinate with internal teams (sales, customer service, legal) to ensure smooth collections processes.

Job Requirements:

• Able to work under pressure and meet tight deadlines.
• Able to manage difficult stakeholders while maintaining composure in stressful situations.
• Demonstrates a change mindset and adaptability to new ways of working.
• Able to support and facilitate leaders in driving new initiatives.
• Strong ability to build effective business relationships with internal stakeholders and customers.
• Demonstrates strong organizational skills and the ability to manage diverse priorities and complex issues, while handling multiple ongoing tasks in a time-critical environment aligned with SSC needs.
• HighRadius experience is highly advantageous.
• Proficiency in Japanese and/or Korean language.
• Full working knowledge of OTC credit and collections systems and policies.
• 4-7 years; demonstrates full role proficiency.
• Based at Menara Jland, JOHOR/Menara UAC SELANGOR.