Order to Cash (O2C) Asia Pacific (APAC) Operations Performance Lead (OPL)

Haleon; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global consumer health company in Selangor is seeking an O2C Operations Performance Lead to oversee operational performance and optimize processes. The role requires strong leadership and cross-functional collaboration to improve efficiency and mitigate risks. Ideal candidates will have experience in large organizations, excellent communication skills, and a degree in finance or accounting.

Qualifications

• Strong process improvement experience required.
• Experience in a large global organization is essential.
• Ability to work in culturally diverse teams.

Responsibilities

• Oversee and optimize the Order to Cash operation performance.
• Establish KPIs and targets for measuring effectiveness.
• Promote collaboration with key stakeholders and drive initiatives.

Skills

AR/O2C subject matter expertise

Excellent communication skills

Process improvement skills

Cross-functional collaboration

Education

Bachelor’s degree in finance, accounting, or finance management

Job description

Order to Cash (O2C) Asia Pacific (APAC) Operations Performance Lead (OPL)

Welcome to Haleon. We’re a purpose‑driven, world‑class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

The APAC Order to Cash (O2C) Operations Performance Lead (OPL) is responsible for overseeing and optimizing the Order to Cash operation performance – delivering Haleon Enterprise critical performance metrics (including DSO, Cashflow, bad debt) in a SOX controlled environment. The role is accountable for protecting a £2Bn receivables asset from risk of default and fraud while improving cost to serve and increasing overall productivity, coordination and supporting the implementation of best practices and continuous improvement on a global scale.

Key Responsibilities

Strategic Leadership

• Provide leadership to APAC Order to Cash teams, ensuring a unified approach to operational performance management consistent with Global standards.
• As a member of the O2C Extended Global Leadership Team (ELT), contribute to the definition and implementation of the global objectives for Order to Cash operations, including the BPO organization in alignment with overall business goals.

Performance Optimization & Monitoring

• Establish key performance indicators (KPIs) and yearly APAC targets to measure the effectiveness of Order to Cash processes.
• Analyze key performance indicators to identify areas for improvement and coordinate implementation of corrective actions across APAC markets.
• Lead operations governance forums to provide regular reports to APAC regional leadership with insights into operational performance, trends, and areas for improvement.

Cross‑Functional Collaboration

• Break down process and operational silos by promoting collaboration with key stakeholders, including Sales, Finance, Customer Service, Treasury, and IT.
• Drive cross‑functional initiatives to improve collaboration and efficiency, support project implementations and transformation initiatives.

Technology and Systems

• Promote discussion with the GPO and Tech to identify technical opportunities to support and enhance Order to Cash processes.

Operational Excellence

• Analyze and streamline APAC O2C operational processes to eliminate inefficiencies; promote best practices sharing and continuous improvement conversations across APAC markets.
• Manage the financial aspects of APAC service delivery, including budgeting, forecasting, and cost management of the O2C operations in the region.
• Optimize resources to ensure cost‑effectiveness while maintaining service quality.

Risk Management and Compliance

• Support the implementation and execution of robust controls and monitoring mechanisms to safeguard against fraud and errors.
• Enable a culture of risk avoidance, mitigating potential risks in the Order to Cash process, ensuring compliance with regulatory requirements and company policies.
• Ensure successful implementation of regional projects for all APAC markets in credit control and accounts receivable areas.

Leadership and Team Development

• Promote career progression, succession planning and development of resources in the organization.
• Foster a collaborative and results‑driven team culture.
• Directly and indirectly manage teams, setting stretch objectives, driving performance, and defining the strategic direction.
• Support the team in the creation and execution of development plans to upskill and support career progression within Haleon.
• Embed and role model the Haleon culture and behaviors.
• Be an ambassador for Global Finance Services (GFS).

Requirements/Qualifications

Qualifications

• Bachelor’s degree in finance, accounting, or finance management.

Basic Requirements

• AR/O2C subject matter expertise with strong process improvement experience.
• Experience working in a large global organization.
• Ability to work in culturally diverse teams and reconcile cultural differences.
• Large scale business transformation experience preferred.
• Experience managing enterprise level processes and/or systems.
• Demonstrated process improvement skills.
• Excellent communication skills at all levels across the organization.
• Ability to communicate and work with both business and operations to ensure delivery of desired process outcomes.
• Ability to influence and challenge stakeholders at various levels.
• Experience working in cross‑functional teams.
• Understanding of process simplification and standardisation and proven experience in process roll‑out.
• Good knowledge of process design, lean sigma/six sigma or equivalent.
• End to end mindset and approach to process improvement.
• Disciplined, robust organisation skills, ability to plan & manage workload.
• Broad knowledge across O2C end‑to‑end processes.
• Ability to translate strategy into action – a compelling narrative, motivating others, setting objectives and delegation.
• Sustaining energy and well‑being, building resilience in teams.

Preferred Requirements

• University degree (BSc or equivalent).
• FMCG industry experience.
• Experience of working with outsourced BPO providers.
• Change management experience.
• Demonstrable experience to analyse, design and execute standard business processes and identification of efficiencies/improvements.
• Knowledge of role design, segregation of duties and internal control requirements.

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Job Posting End Date: 2025-12-26