Order Management Specialist

BP; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global energy company is seeking an Order Management Specialist with proficiency in Thai to support customer orders in Kuala Lumpur. This role involves overseeing the order-to-invoice process and maintaining strong relationships with stakeholders. Ideal candidates will have a Bachelor's degree and experience in customer service. The position offers a hybrid work environment and opportunities for personal growth within the finance team.

Benefits

Life and health insurance

Medical care packages

Learning and development opportunities

Qualifications

• Bachelor's degree in a relevant field is required.
• Experience in a customer-focused environment is essential.
• Proven ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage customer orders and maintain communication with clients.
• Ensure all orders are accurate and handled efficiently.
• Collaborate with various teams to ensure timely delivery.

Skills

Agility core practices

Analytical Thinking

Customer Service

Conflict Management

Communication

Education

Bachelor’s degree in Business, Computer / Information Technology, Engineering, or equivalent

Tools

Salesforce

SAP

Genesys

Manta

JDE

Job description

Order Management Specialist - Thai Speaker

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry. We're investing in today's energy system and helping build out tomorrow's. We’re decarbonizing and diversifying our business, transforming what we do to reach net zero by 2050 or sooner. We also have a strong mission to help the world reach net zero too by working across the industry to improve people’s lives.

Join our Finance team and advance your career as an Order Management Specialist - Thai Speaker.

Purpose of role

The Order Management ("OM") Specialist is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order-to-invoice process within the Order-to-Cash (O2C) cycle.

The OM Specialist is expected to ensure customer orders are aligned with brand offers before order placement and to keep the customer apprised of delivery progress (e.g., changes to vessel ETA and nominated port, product shortages, out-of-hours incidents, price enquiries, etc.). Therefore, the role requires:

• deep understanding of customer service processes and a demonstrated customer service and accountability mindset;
• understanding of the complexities in the shipping, marine and energy market and its global supply network.

Key Responsibilities

• Establish and manage strong relationships between distributors/suppliers, customers and sales managers as the primary point of contact for customers. Maintain regular communication with purchasers, Chief Engineers/Ship Captains, Sales Managers and Supply/Logistics staff worldwide.
• Handle day-to-day customer service related operational tasks (receiving inquiries and orders via phone, email, and fax), ensuring information is collected, acknowledged, and orders meet business/customer expectations within contractual turnaround times.
• Ensure all orders are accurate, compliant, informative and of high quality.
• Collaborate with Credit team to ensure sufficient credit for order processing.
• Monitor orders to ensure timely delivery and take proactive action as needed.
• Escalate any issues with orders to a superior/line manager when necessary.
• Record and log all customer complaints and non-conformances in the designated portals/databases.

Key Challenges

• Managing an order through multiple systems (Salesforce, Genesys, SAP, Manta, JDE, etc.).
• Maintaining high attention to detail to ensure timely delivery and accurate pricing for invoicing.
• Managing vessel operations across different geographies and time zones.

Qualifications & Competencies

Education and Experience

• Bachelor’s degree or higher in Business, Computer / Information Technology, Engineering, or equivalent.
• Accredited Lean Practitioner is desirable.

Preferred Criteria

• Shared service centre experience.
• Oil and gas industry experience.
• Stakeholder engagement (internal & external).
• Written and spoken proficiency in English.

• Able to prioritise, handle urgent issues and follow through to resolution in a timely manner to deliver business value.
• Able to multi-task in a dynamic, fast-moving environment.
• Deep experience in a customer-focused environment.
• Good interpersonal, influential and decision-making skills to manage relationships with key stakeholders and customers.

Environment and Benefits

• A company culture that respects diverse, unified teams with opportunities to grow and contribute.
• Opportunities to join social networks and communities.
• Learning and development opportunities to craft your career path.
• Life and health insurance and medical care packages.
• Many other benefits.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel, Relocation & Remote

Travel Requirement: No travel is expected with this role.

Relocation Assistance: This role is not eligible for relocation.

Remote Type: This position is a hybrid of office/remote working.

Skills

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer-centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process. If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position, your employment may be contingent upon adherence to local policy, including pre-placement drug screening, medical fitness assessment, and background checks.

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