Order Management Executive

PropertyGuru Group; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading PropTech company in Kuala Lumpur is seeking a motivated individual for an order management role. This position involves processing orders, ensuring compliance, and collaborating with sales and finance teams. Ideal candidates will have experience in order management or sales operations, with strong skills in MS Excel and attention to detail. The company offers a hybrid work model and a comprehensive rewards package that supports financial, physical, and mental health.

Benefits

Hybrid flexible working

Holistic rewards package

Inclusive benefits for work-life balance

Qualifications

• Experience in order management or sales operations.
• At least 1 year in sales order processing or open to fresh graduates.
• English language proficiency required.

Responsibilities

• Process and manage orders accurately.
• Coordinate with sales and finance for order processing.
• Ensure compliance with policies and quality standards.
• Handle eKYC approval process for agents.
• Assist in developing order management processes.
• Collaborate on process improvements.
• Participate in training programs.
• Support special projects as needed.
• Perform ad-hoc duties as assigned.

Skills

Order management experience

Sales operations knowledge

MS Excel proficiency

Strong organizational skills

Attention to detail

Communication skills

Proactive mindset

Job description

PropertyGuru is Southeast Asia's leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region's biggest and most respected industry recognition platform - PropertyGuru Asia Property Awards, events and publications across Asia.

For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.

As a Guru you will be accountable for:

• Processing and managing orders accurately, ensuring all order details are correctly entered into the system.
  
• Coordinating with sales, finance teams to ensure smooth order processing and timely delivery.
  
• Ensuring compliance with company policies, industry regulations, and quality standards in all order management activities.
  
• Handle customer eKYC approval process by performing detail validate on all documents submitted by property agents.
  
• Assisting with the development and implementation of order management processes and procedures.
  
• Collaborating with team members to identify and implement process improvements and system enhancements.
  
• Participating in training and development programs to stay updated on industry trends and best practices.
  
• Supporting special projects and initiatives related to order management and sales operations as needed.
  
• Perform any ad-hoc duties as assigned.
  

We're looking for someone who has:

• Experience in order management, sales operations, or a related field.
  
• Preferably at least 1 years working experience in sales order processing, fresh graduates may also apply.
  
• Required language(s): English
  
• Knowledgeable in MS Excel, MS Office
  
• Strong organizational and time-management skills.
  
• Excellent attention to detail and accuracy in handling order data.
  
• Ability to work swiftly and accurately, even when under time pressure.
  
• Strong communication and interpersonal skills.
  
• A proactive and solutions-oriented mindset.
  
• Ability to grasp and perform complex rules-based tasks in a consistent manner.

Our commitment to you:

Hybrid flexible working that focuses on outcomes over hours.

Holistic rewards package covering your financial, physical & mental health.

Multi-directional career development across all levels.

Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.

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