Order Experience Specialist II - Remote

Zebra Technologies; George Town; Hybrid; MYR 36,000 - 48,000; Full time

Job summary

A leading technology company in Malaysia is seeking a detail-oriented Order Experience Specialist responsible for entering and managing customer orders. The successful candidate will ensure data accuracy, respond to inquiries, and coordinate with internal departments to deliver a positive customer experience. Ideal applicants will have 1-2 years of experience and strong communication skills. This position offers telework capability, emphasizing data entry and customer service skills in a collaborative environment.

Qualifications

• 1-2 years of work experience required.
• Strong verbal and written communication skills in English.
• Knowledge of product and service order policies.

Responsibilities

• Enter new product and service contract order data into the system.
• Respond to inquiries regarding order status and invoices.
• Ensure data accuracy according to service level agreements.

Skills

Data entry skills with attention to detail

Process adherence

Fluent English

Customer service orientation

Communication skills

Problem-solving skills

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading technology company in Malaysia is seeking a detail-oriented Order Experience Specialist responsible for entering and managing customer orders. The successful candidate will ensure data accuracy, respond to inquiries, and coordinate with internal departments to deliver a positive customer experience. Ideal applicants will have 1-2 years of experience and strong communication skills. This position offers telework capability, emphasizing data entry and customer service skills in a collaborative environment.