Operations Supervisor

American President Lines; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking an Operations Supervisor in Penang. This role involves guiding team members in daily operations, resolving issues, monitoring KPI compliance, and fostering continuous improvement within the supply chain operations. Candidates must exhibit strong leadership skills and a capacity for innovation in logistics processes. The company promotes a diverse and inclusive workplace culture for all qualified applicants.

Responsibilities

• Guide team members in resolving operational issues.
• Implement corrective actions within the operational team.
• Monitor and analyze compliance and performance of stakeholders.
• Attend customer meetings on operational topics.
• Support onboarding of suppliers for SOP compliance.
• Monitor KPIs and identify improvement opportunities.
• Contribute to process and policy improvements.
• Manage other tasks assigned by Operations Managers.

Job description

Penang, MY

Operations Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Day‑to‑Day Operations

• Guide team members in the resolution of issues arising during day‑to‑day business; act as initial point of escalation for operational issues
• Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise
• Monitor and analyse compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders
• Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews
• Support the on‑boarding of suppliers to ensure SOP compliance
• Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management
• Contribute to the design and implementation of improvements to processes or policies in collaboration with other CLL functions within the Control Tower or region
• Manage other tasks assigned by Operations Managers

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.