Operations Manager (Haulage) based in Simpang Pulai & Butterworth

Megah Transport Sdn Bhd; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Ipoh is seeking an experienced operations manager to oversee the operations team and ensure smooth logistics operations. The ideal candidate will have at least 5 years of experience in the logistics field, with strong communication skills and the ability to plan and execute effectively. This role involves managing customer complaints, providing internal training, and preparing movement reports. Candidates are expected to work under pressure and adapt to a fast-paced environment.

Qualifications

• Minimum 5 years’ experience in related field.
• Logistics background and experience with Shipping is a plus.
• Willing to work long hours and handle pressure.

Responsibilities

• Manage and oversee operations team.
• Attend meetings to resolve issues.
• Coordinate and liaise with relevant parties.
• Prepare daily movement report.

Skills

Job planning

Good communication

Planning and execution

Proactive and self-confident

Team player

Education

Diploma/Degree in Logistic or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Responsibilities

• To manage and oversee operations team.
• Attend internal and external meetings to resolve issues arises and provide value-added solution.
• Provide comprehensive internal training for the team members.
• To verify and check the order.
• Counter check customer details, size for needed, type of lorry support and deadline.
• Manage and investigate customer complaint and feedback.
• Coordinate and liaising with the relevant parties.
• Job planning and scheduling.
• Close monitoring for driver movement to avoid any down time.
• Briefing and follow up with driver in order to meet the customer requirement and satisfaction.
• Order fulfilment.
• Involve in transport document acknowledgement and return.
• Assist to handle driver claim and reimbursement.
• Handle customer complaint.
• Prepare daily movement report.
• Liaise with Adm/HR Department for update the staff, driver status and lorry status.
• To perform any ad-hoc duties and reports as and when assigned/requested by the Management.

Requirements

• Min Diploma/Degree qualification in Logistic or related field
• Min 5 years’ experience in related field
• Logistics background and experience with Shipping is a plus
• Able to do job planning and scheduling
• Good communication, planning and execution skills
• Proactive, self-confidence and team player
• Willing to work long hours and able to work under pressure in a fast moving environment
• Working knowledge of ISO, Custom Act and government authorities in logistic industry.
• Proficient in PC Applications particularly in Microsoft Excel and Word
• Work location @ Simpang Pulai, Ipoh, Perak & Butterworth
• Only shortlisted candidates will be noticed