Operations Manager - F&B - Japanese Chain Restaurant

Elitez Pte Ltd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading restaurant chain is seeking an Operations Manager to oversee multiple sushi restaurant outlets in Kuala Lumpur. The ideal candidate will have proven experience in the food and beverage sector, preferably within a Japanese restaurant environment. Responsibilities include ensuring operational efficiency, implementing food safety standards, and leading teams for optimal performance. The role requires strong leadership and communication skills to manage and develop frontline staff effectively.

Qualifications

• Proven experience as an Operations Manager in the food and beverage sector, preferably in a Japanese restaurant.
• Strong background in managing multi-outlet operations and SOPs development.

Responsibilities

• Oversee daily operations of sushi restaurant outlets for consistent performance.
• Implement and monitor SOPs aligned with service and food standards.
• Lead and develop operational staff and maintain food safety standards.

Skills

Leadership

Operational management

Communication

Interpersonal skills

Job description

Operations Manager (F&B - Japanese Chain Restaurant)

Key Responsibilities:

Key Responsibilities

• Oversee daily operations of all sushi restaurant outlets to ensure smooth, efficient, and consistent performance.
• Execute, implement, and monitor Standard Operating Procedures (SOPs) aligned with the Company's service and food standards.
• Ensure consistency in food presentation, taste, portioning, and service across all locations.
• Quality & Food Safety Control: Ensure strict compliance with food safety, hygiene, and sanitation regulations.
• Maintain high standards for seafood handling, freshness, storage, and preparation.
• Conduct regular audits, inspections, and quality checks across outlets.
• Lead, mentor, and develop Restaurant Managers, Chefs, and Operations teams.
• Support recruitment, training, and performance management of operational staff.
• Promote a culture of discipline, teamwork, omotenashi (Japanese hospitality), and continuous improvement.
• Monitor and control operational costs, including food cost, labor cost, and wastage.
• Analyze P&L reports and implement strategies to improve profitability.
• Work closely with procurement to manage supplier performance and pricing.
• Business Growth & Expansion: Support new outlet openings, including site readiness, staffing, and operational setup.
• Collaborate with senior management on expansion strategies and operational scalability.
• Implement best practices to support growth while maintaining brand integrity.

Key Requirements

• Proven experience as an Operations Manager or similar leadership role within the Food & Beverage (Restaurant), preferably in a Japanese chain restaurant environment.
• Strong background in multi-outlet operations, including SOPs development and implementation covering upselling strategies, service quality standards, and table/service preparation.
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders across different levels of the organization.
• Demonstrated leadership skills with the ability to train, motivate, and manage frontline teams in a fast-paced, structured chain restaurant environment.