Operations Manager

General Storage Company Pte Ltd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A self-storage operator in Malaysia is seeking an Operations-cum-Property Management Manager. You will oversee daily operations across multiple facilities, manage service providers, and ensure compliance with safety standards. The ideal candidate holds a Bachelor's degree and has at least 5 years of experience in operations or property management. Strong leadership and communication skills are essential. A competitive salary package of RM 6,000 – RM 7,000 is offered along with benefits including insurance and medical coverage.

Benefits

Competitive salary package

Uniform

Insurance and medical benefits

Qualifications

• Bachelor’s degree in Management, Operations, or Facilities Management.
• Minimum 5 years of experience in operations or property management.
• Strong leadership capability and excellent organizational skills.
• Proficient in MS Office and reporting tools.

Responsibilities

• Lead daily operations across multiple self-storage sites.
• Manage vendors, contractors, and service providers.
• Ensure site upkeep including maintenance and security.
• Oversee end-to-end customer journey from onboarding to move-outs.

Skills

Leadership

Organizational skills

Customer service

Property maintenance

Regulatory compliance

Communication

Education

Bachelor's degree in Management, Operations, or Facilities Management

Tools

MS Office

Operational reporting tools

Job description

Lock+Store is a one-stop self-storage hub offering flexible short and long-term storage facilities and office space for households, wine collectors and distributors, start-ups, SMEs and large corporations. We have a vast range of storage units with sizes ranging from 10sf to 200sf to cater to all your varied needs. Our mission is to provide affordable and flexible storage and warehouse solutions tailored to the specific needs of individuals, families, and businesses.

We are a self-storage operator in Singapore and Malaysia.In Malaysia, we operate 4 facilities in Glenmarie, Petaling Jaya, Sri Hartamas and Ampang. We are currently looking for an experienced Operation-cum-Property Management Managerto manage daily operations and oversee the effective management of our storage facilities.

Key Responsibilities

Lead daily operations across multiple self-storage sites to ensure smooth, consistent service delivery

Manage vendors, contractors, and service providers to deliver quality and timely outcomes

Ensure site upkeep including maintenance, security, cleanliness, and overall safety standards

Ensure compliance with internal SOPs and external operational, legal, and safety requirements

Oversee end-to-end customer journey: onboarding, billing, service delivery, and move-outs

Supervise on-site teams and uphold service quality, discipline, and performance standards

Track and manage key site KPIs including enquiries, conversions, occupancy, pricing, revenue, and operating costs

Prepare operational reports, identify improvement opportunities, and support business growth initiatives

Act as an escalation point for operational incidents and ensure timely on-site resolution where required

Requirements / Eligibility

Bachelor’s degree in Management, Operations, Facilities Management, or a related discipline

Minimum 5 years of relevant experience in operations, facilities, or property management

Exposure to self-storage / real estate / logistics / warehousing will be an advantage

Strong leadership capability with excellent organizational and customer service skills

Working knowledge of property maintenance, contracts management, fire safety, and regulatory compliance

Proficient in MS Office and operational reporting tools

Strong communication skills (written and spoken) in English and Bahasa Malaysia
(Additional language capabilities will be highly advantages and preferred)

Employment Conditions & Benefits

Working Hours:
Monday–Friday (9.00am–6.00pm)
Saturday (9.00am–1.00pm)

Mobility Required: Role covers multiple sites; the Operations Manager is expected to be on-site when incidents are escalated, including outside standard working hours when necessary

Remuneration: Competitive package commensurate with experience and qualifications
Salary range: RM 6,000 – RM 7,000
AWS (contractual) and VB (performance-based) provided

Uniform, insurance, and medical benefits included

Unlock job insights

AI Job match analysis Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an operations manager?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?

What can I earn as an Operations Manager